Hardware Diagnostics

If the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.

If the utility discovers a problem in the hardware, contact your technical support office.

Hardware that can be checked using the PC-Diagnostic Utility

Hardware below can be checked using this utility. (Software cannot be checked.)

zCPU

zMemory

zHard Disk

zCD/DVD Drive

zVideo Controller

zSound*1

zModem

zLAN

zWireless LAN*2

zWireless WAN*3

zUSB

zPC Card Controller

zSD Card Controller

zKeyboard

zTouch Pad

*1

When the PC-Diagnostic Utility is running, a loud beep will sound, so do not use headphones at this time. (The beep will not

*2

sound if mute is using Windows.)

Only for model with wireless LAN

*3

Only for model with wireless WAN

Regarding the PC-Diagnostic Utility

NOTE

zRun this utility using the default settings in the Setup Utility. If the Setup Utility or other settings will not allow a hard- ware to be executed, the hardware icon will be displayed in gray.

zFor the hard disk only, you can select standard diagnostic check or extended diagnostic check.

When the PC-Diagnostic Utility starts up, it will run the standard diagnostic check. The extended diagnostic check is more detailed, and so requires a longer period of time to run.

zWhen the video diagnostic check is running, the display may be distorted, and when the audio diagnostic check is running, sounds may be generated from the speaker. These are not malfunctions.

zYou can check the status of the diagnostic check by the display color on the left side of the hardware icon (A).

•Aqua: Not running diagnostic check

•Alternating blue and yellow: Currently running diagnostic check. The interval of the alternating colors dif-

fers depending on the type of diagnostic check currently running.

A

During memory diagnostic check, the display may freeze for a long period of time. Wait until the process is

complete.

 

• Green: No problems discovered

 

• Red: Problems discovered

 

zWe recommend that you use the touch pad for operations. When not using the touch pad, you can operate using the internal keyboard instead.

Operations

 

 

Touch pad operations

 

Internal keyboard operations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Select icon

Place the cursor above the icon

Press

 

 

 

 

 

and then press

 

 

 

 

 

 

 

 

Space

Î

Í

Ï

Ð

 

 

 

 

 

( (close) cannot be selected)

 

 

 

 

 

 

 

 

 

 

 

Click the icon

Tap or click (right click cannot be used)

Press

 

 

 

 

above the icon

 

Space

 

Complete the PC- Diagnos-

 

 

 

Press

 

+

 

 

 

+

 

.

 

Click

 

(close)

Ctrl

Alt

Del

 

 

 

tic Utility and then restart

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the computer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

zBy clicking the icon, you can execute the following operations:

• : Start the diagnostic check from the beginning

•: Stop the diagnostic check (You cannot restart the check partway through by clicking )

• : Display help (click the screen or press Space to return to the original diagnostic check screen)

Troubleshooting Useful Information Getting Started

Appendix

29