Display
“Phoenix Always Launcher” | You cannot set the resolution setting to a value of resolution this computer does not sup- | |||||||||
was used to change the res- | port. |
|
|
|
|
|
|
| ||
olution setting, but that set- |
|
|
|
|
|
|
|
|
|
|
ting is not applicable. |
|
|
|
|
|
|
|
|
|
|
Battery |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||
The battery indicator is | The battery level is very low (the charge is approx. 9% or less). | |||||||||
lights red. | Connect the AC adaptor. You can use the computer when the indicator light is orange. If | |||||||||
| you do not have an AC adaptor, save your data and power off your computer. After | |||||||||
| replacing the battery pack with a fully charged one, turn your computer on again. | |||||||||
The battery indicator is | If blinking red: | |||||||||
blinking. | Quickly save your data and power off your computer. Remove the battery pack and dis- | |||||||||
| connect the AC adaptor, then connect them again. If the problem persists, contact your | |||||||||
| technical support office. The battery pack or charging circuit may be defective. | |||||||||
| If blinking orange: | |||||||||
| • | Battery cannot be recharged temporarily because the internal temperature of the bat- | ||||||||
|
| tery pack is outside the acceptable temperature range for recharging. Your computer | ||||||||
|
| can be used normally in this state. Once the range requirement is satisfied, charging | ||||||||
| • | begins automatically. | ||||||||
| Software applications and peripheral devices (USB devices, etc.) are consuming too | |||||||||
|
| much power. Exit the software applications currently running. Once the range require- | ||||||||
|
| ment is satisfied, charging begins automatically. | ||||||||
The battery indicator is | The battery is recharging. | |||||||||
flashing. | If [Battery Charging Indicator] in [Main] menu of the Setup Utility is set to [Flashing], | |||||||||
| the indicator will alternately become lighter and darker. | |||||||||
Touch Pad |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||
The cursor does not work. | When using the external mouse, connect it correctly. | |||||||||
| Restart the computer by using the keyboard. | |||||||||
| Press |
|
|
| , |
| , and |
| to select [Restart]. | |
|
|
| U | R | ||||||
| If the | computer does not respond to keyboard commands, read “No response” ( page 30). | ||||||||
Cannot input using the | Set [Touch Pad] to [Enable] in the [Main] menu of the Setup Utility. | |||||||||
touch pad. | The drivers for some mice may disable the touch pad. Check your mouse’s operating instructions. | |||||||||
Recover Pro |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| ||||||
Cannot install Recover Pro | Recover Pro cannot be installed when four primary partitions exist. Reduce the number | |||||||||
| of primary partitions to three or less before installation. You can check the number of the | |||||||||
| primary partitions in the order of [start] - [Control Panel] - [Performance and Mainte- | |||||||||
| nance] - [Administrative Tools] - [Computer Management] - [Disk Management]. | |||||||||
| Recover Pro cannot be installed when a backup area is remaining on the hard disk. Try | |||||||||
| one of the following methods: | |||||||||
| • | If the backup area has complete backup data and you want to restore that data: | ||||||||
|
| Follow the “Complete Restore” instructions in “Hard Disk Backup Function (Recover | ||||||||
|
| Pro)” to restore the data. | ||||||||
| • | To return the computer to its condition at the time of shipment: | ||||||||
|
| Reinstall the software ( page 25). | ||||||||
|
| • In step 12, do not select “3. Reinstall Windows to the first partition.” | ||||||||
| • | If you do not need the data in the backup area, or if it is corrupted, or if does not | ||||||||
|
| include complete backup data: | ||||||||
| A Access [http://www.phoenix.com/en/Customer+Services/Utilities/ | |||||||||
|
| Recover+Pro+6.htm#Where], and download/install “Cleanup Utility for Recover Pro 6”. | ||||||||
| B Delete the backup area using “Cleanup Utility for Recover Pro 6”. | |||||||||
| C Reinstall Recover Pro. | |||||||||
| In this case, all data in the backup area will be lost. | |||||||||
An unnecessary backup | A Access [http://www.phoenix.com/en/Customer+Services/Utilities/ | |||||||||
area is present (is left) when |
| Recover+Pro+6.htm#Where], and download/install “Cleanup Utility for Recover Pro 6”. | ||||||||
Recover Pro is not installed. | B Delete the backup area using “Cleanup Utility for Recover Pro 6”. | |||||||||
Some parts of the hard disk | The hard disk area encrypted by security software may not be backed up. Exclude the | |||||||||
cannot be File Backed up. | area from the File Backup object. | |||||||||
|
|
|
|
|
|
|
|
|
|
|
Troubleshooting Useful Information Getting Started
Appendix
29
