Panasonic DMR-ES15 warranty Frequently asked questions/Troubleshooting guide

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to “Customer Services Directory” on page 46 if you reside in the U.S.A., or refer to “Product information” on page 43 if you reside in Canada.

The following do not indicate a problem with this unit:

• Regular disc rotating sounds.		• Operations do not work due to a poor-quality disc. (Try again using a
• Poor reception due to atmospheric conditions.		Panasonic disc.)
• Image disturbance during search.		• The unit freezes due to one of its safety devices being activated.
• Interruptions in reception due to periodic satellite broadcasting		(Press and hold [POWER 8] on the main unit for 10 seconds.)
breaks.
Power			Page
No power.	• Insert the AC power supply cord securely into a known active AC outlet.		8, 9
The unit switches to the	• This is a power saving feature. Change “Off Timer” in the Setup menu, if you would prefer.		36
standby mode.	• One of the unit’s safety devices is activated. Press [POWER 8] on the main unit to turn the		—
	unit on.
TV screen and video
The images from this unit do	• Make sure that the television is connected to the VIDEO OUT terminal, S VIDEO OUT terminal		8, 9, 10
not appear on the television.	or COMPONENT VIDEO OUT terminals on this unit.
	• Make sure that the television’s input setting (e.g., VIDEO 1) is correct.		—
Picture is distorted.	• The television isn’t compatible with progressive signals. Press and hold [g] and [q x1.3] on		—
	the main unit at the same time for about 5 seconds. The setting will change to interlace.
Television reception worsens	• Re-connect all connecting cords securely.		—
after connecting the unit.
Status messages do not	• Select “Automatic” in “Status Messages” in the Setup menu.		38
appear.
The blue background does not	• Select “On” in “Blue Background” in the Setup menu.		38
appear.
The 4:3 aspect ratio picture	• Use the television to change the aspect. If your television does not have that function, set		27
expands left and right.	“Progressive” in the Video menu to “Off”.
Screen size is wrong.	• Check the settings for “TV Type”, “4:3 TV Settings for DVD-Video” or “4:3 TV Settings for DVD-		38
	RAM” in the Setup menu.
There is a lot of after-image	• Set “DNR” in the Video menu to “Off”.		27
when playing video.
When playing DVD-Video	• Set “Progressive” in the Video menu to “Off”. This problem is caused by the editing method or		27
using progressive output, one	material used on DVD-Video, but should be corrected if you use interlace output.
part of the picture
momentarily appears to be
doubled up.
There is no apparent change	• The effect is less perceivable with some types of video.		—
in picture quality when
adjusted with the Video menu
in the on-screen menus.
Displays
The display is dim.	• Change “FL Display” in the Setup menu.		38
“12:00A” is flashing on the	• Set the clock.		15
unit’s display.
Compared to the actual	• The displayed recording/play time is converted from the number of frames at 29.97 frames		—
recorded time, less remaining	(equal to 0.999 seconds) to one second. There will be a slight difference between the time
time is displayed.	displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
	approximately 59 minutes 56 seconds). This does not affect the recording.
The time recorded on the disc	• Times shown may disagree with actual times.		—
and the available time shown	• Even if you delete recorded content from DVD-R, DVD-R DL, +R, or +R DL, there is no		—
do not add up.	increase in disc space.
The play time shown for MP3	• Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the		—
does not agree with the actual	last recorded title is deleted. It does not increase if other titles are deleted.
time.	• Available recording space on DVD-R, DVD-R DL, +R and +R DL reduces if you have		—
	repeatedly recorded and edited more than 200 times or so. (For the second layer on
	DVD-R DL and +R DL, this happens after about 60 times.)
	• While searching, the elapsed time may not display correctly.		—
“U88” is displayed and the	• The unit is carrying out the recovery process. Do the following to eject the disc.		—
disc cannot be ejected.	1 Press [POWER 8] on the main unit to switch the unit to standby.
	If the unit doesn’t switch to standby, press and hold [POWER 8] on the main unit for about
	10 seconds. The unit is forcibly switched to standby.
	2 While the unit is off, press and hold [g] and [CH 1] on the main unit at the same time for
	about 5 seconds. Remove the disc.

Frequently asked questions/Troubleshooting guide

RQT8314

41