Information
Troubleshooting Guide
If the unit does not perform properly when operated as instructed in this Owner’s Manual, check the unit consulting the following checklist.
Problem | Solution |
No power | – Check if the AC power cord is properly connected. |
| – Unplug the outlet once, and wait for |
No sound or picture | – Check if the TV is switched on. |
| – Check the video connection and HDMI. |
| – Check the VIDEO/AUDIO cable connections to the TV. (See Connection to a TV.) |
| – When signals are output from the HDMI OUT jack, signals (interlace/pro- |
| gressive) are not output from the COMPONENT VIDEO OUT jacks. Press |
| the HDMI button on the front panel to set the HDMI output mode to “OFF”. |
| – Set PROGRESSIVE correctly. Turn it on only if your TV has Progressive |
| Scan and you are using the Component Video connections between the unit |
| and the TV. Disable Progressive Scan for all other connections. (See page 6.) |
Distorted picture | – Sometimes a small amount of picture distortion may appear. |
| This is not a malfunction. |
| – Connect the unit directly to the TV. |
Completely distorted picture or | – Connect the unit directly to the TV. |
black/white picture with DVD | – Make sure the disc is compatible with the unit. |
| – Check if the INTERLACE/PROGRESSIVE mode is set correctly. (See pages |
No sound or distorted sound | – Adjust the volume. |
| – Check that the speakers are connected correctly. |
No audio at digital output | – Check the digital connections. |
| – Check if the audio format of the selected audio language matches your |
| receiver capabilities. |
No DTS audio is output | – This unit does not support DTS audio. |
| This is not a malfunction. |
No image from HDMI connection | – Check the HDMI connection. (Check the status of the HDMI related indications.) |
| – Check whether the connected monitor equipment or other equipment |
| supports HDCP. (This player will not output a video signal unless the other |
| equipment supports HDCP.) |
| – Check the setting of HDMI. |
| – Check whether the output format of this player (HDMI FORMAT) matches the |
| supported input format of other connected equipment. |
Picture freezes momentarily | – Check the disc for fingerprints/scratches and clean with a soft cloth wiping |
during playback | from center to edge. |
| – Clean the disc. |
Disc can’t be played | – Clean the disc. |
| – Ensure the disc label is facing up. |
| – Check if the disc is defective by trying another disc. |
| – Cancel the parental lock or change the control level. |
| – Insert a correct disc that plays on this unit. |
| – Handle a disc with special care so that it does not have fingerprints, |
| scratches, or dusts on its surface. |
No return to
The unit does not respond to | – Aim the remote control directly at the sensor on the front of the unit. |
the remote control | – Reduce the distance to the unit. |
| – Replace the batteries in the remote control. |
| – |
| – Tune your radio to an empty AM station so that you hear a lot of noises. |
| Then, turn the volume up. If you hear some signal sound from the radio by |
| pressing buttons on the remote control, the remote control is working. |
Buttons do not work or the unit stops | – To completely reset the unit, unplug the AC |
responding | cord from the AC outlet for |
The unit does not respond to some | – Operations may not be permitted by the disc. |
operating commands during playback | Refer to the instructions of the disc. |
The unit cannot read CDs/DVDs | – Use a commonly available cleaning CD/DVD to clean the lens before send- |
| ing the unit for repair. |
Angle does not switch | – The angle cannot be switched for DVDs which do not contain multiple |
| angles. In some cases multiple angles are only recorded for specific scenes. |
Playback does not start when the title is selected | – Check the “PARENTAL” setting. |
The password for rating level has been forgotten | – Enter the default password “4737”, then your forgotten password will be cleared. |
NOTES:
•Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Owner’s Manual for more details on correct operations.
•Playback from a desired track and random playback are not available during program playback.
•Some functions are prohibited on some discs.
Information
– 21 – | EN |
