Troubleshooting guide | Panasonic DMR-EX77, DMR-EX87 specs

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.

The following do not indicate a problem with this unit:

≥Regular disc rotating sounds.		≥Operations do not work due to a poor-quality disc. (Try again using a
≥Poor reception due to atmospheric conditions.		Panasonic disc.)
≥Image disturbance during search.		≥The unit freezes due to one of its safety devices being activated.
≥Interruptions in reception due to periodic terrestrial broadcasting		(Press and hold [Í/I] on the main unit for 10 seconds.)
breaks.		≥When the HDD has been automatically placed in the energy save
≥A sound is heard when the HDD goes into energy save mode, or		mode (➡ 9), or the unit is turned on or off, there may be an
operations are slow to respond in energy save mode.		unexpected sound. This does not indicate a problem with this unit.

Power			Page

No power.	≥Insert the AC mains lead securely into a known active household mains socket.		14, 15
The unit does not turn on
pressing [Í DVD].
The unit switches to standby	≥One of the unit’s safety devices is activated. Press [Í/I] on the main unit to turn the unit on.		—
mode.

The power is turned off	≥If you connected this unit to a “HDAVI Control” compatible TV with an HDMI cable, this unit		18
automatically.	will be automatically set to standby mode when the TV is set to standby mode.
Displays

The display is dim.	≥Change “FL Display” in the Setup menu.		67
“0:00” is flashing on the unit’s	≥Set the clock.		73
display.

The time recorded on the disc	≥Times shown may disagree with actual times.		—
and the available time shown do	≥Available recording space on DVD-RW (DVD-Video format) or +RW increases only when the		—
not add up.	last recorded title is deleted. It does not increase if other titles are deleted.
The displayed time of this unit is	≥Even if you delete recorded content from the DVD-R, DVD-R DL, +R or +R DL, there is no		—
different from the actual	increase in disc space.
recording time or MP3 recording	≥More disc space than the actual recording time is used after recording or editing the DVD-R,		—
time.	DVD-R DL, +R or +R DL 200 times or more.
	≥While searching, the elapsed time may not display correctly.		—
Compared to the actual recorded	≥The displayed recording/play time is converted from the number of frames at 29.97 frames		—
time, the elapsed time displayed	(equal to 0.999 seconds) to one second. There will be a slight difference between the time
is less.	displayed and the actual elapsed time (e.g., actual one-hour elapsed time may display as
(Only when recording in NTSC)	approximately 59 minutes 56 seconds). This does not affect the recording.

“U88” is displayed and the disc	≥The unit is carrying out the recovery process. Do the following to eject the disc.		—
cannot be ejected.	1 Press [Í/I] on the main unit to switch the unit to standby.
	If the unit doesn’t switch to standby, press and hold [Í/I] on the main unit for about 10
	seconds. The unit is forcibly switched to standby.
	2 While the unit is off, press and hold [∫] and [CH W] on the main unit at the same time for
	about 5 seconds. Remove the disc.
TV screen and video

Television reception worsens	≥This can occur because the signals are being divided between the unit and other equipment.		—
after connecting the unit.	It can be solved by using a signal booster, available from audio-visual suppliers. If it is not
	solved by using a signal booster, consult the dealer.
The digital channel information	≥Select the length of time (3–10 sec.) that the “On-Screen Messages” in the Setup menu will		67
or control panel does not appear.	be displayed.
	≥The digital channel information will not appear during playback or recording.		—
	≥Analogue broadcasts do not support the digital channel information.		—
	≥The control panel is only displayed when connected to a TV with “HDAVI Control 2” function.		19

The grey background does not	≥Select “On” in “Grey Background” in the Setup menu.		67
appear.
Picture does not appear during	≥Timer recordings work regardless of whether the unit is on or off. To confirm the timer		—
timer recording.	recording is going to work properly, turn the unit on.

The 4:3 aspect ratio picture	≥Use the television to change the aspect. If your television does not have that function, set		43
expands left and right.	“Progressive” in the Picture menu to “Off”.
	≥Check the settings for “TV Aspect” in the Setup menu.		67
Screen size is wrong.	≥If you connect an HDMI cable, set “Aspect for 4:3 Video” to “16:9” in the Setup menu.		67
	≥By setting “Aspect for Recording” to “Automatic”, there is a chance that the recording will be		65
	made using the wrong aspect. Match the aspect settings to the broadcast when recording.
	≥Set “Rec for High Speed Copy” to “On”, and set the “Aspect for Recording” to “4:3”.		65
	It may be possible to adjust the display mode on the TV. Refer to your television’s operating
	instructions.

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Panasonic DMR-EX77, DMR-EX87 operating instructions Troubleshooting guide

Contents

Model No. DMR-EX77 RQT8859-L This Unit is Intended for USE in Moderate Climates Inside of product Table of contents DVD Video Recording format HDD, disc and card informationHDD and discs you can use for recording and play DVD-Video format +R/+RW Video Recording format HDD, disc and card informationRecording modes and approximate recording times Play-only discs 12 cm/8 cm Discs that cannot be playedHDD, disc and card information Structure of folders displayed by this unit Cards you can use on this unitSuitable SD Cards DVD-RAM Important notes for recording HDD Hard disk drive handling care Disk drive handling careImportant notes for recording/HDD Hard Disc and card handling Unit care Remote control information Included accessoriesRemote control information Disc and card handling/Unit care/Included accessories/The Remote control Control reference guide Control reference guide Main unitUnit’s display Opening the front panel Connecting a television When the unit is not to be used for a long timeMake sure to use the pair of supplied RF coaxial cables Connecting a Digital television and VCR Connecting a television and VCRConnecting an Analogue television and VCR Connection Other connections Connecting an amplifier with a digital input TerminalConnecting a stereo amplifier Connection Preparation Connecting to a TVConnecting to a receiver Television’s Viera Link Hdavi Control TM Power on linkPower off link Easy playback Easy control only with Viera remote control Press OK When clock setting screen is displayedPress 3, 4 to select your area Press 3, 4 to select the TV aspect Press 3, 4 to select On and press Press 3, 4 to select ProgressivePress OK To enjoy progressive video Test by turning on the television and changing channels Set up to match your television and remote controlWhen the following indicator appears on the unit’s display Refer to the control reference on Digital channel information Watching analogue and digital broadcastsSelect the channel Press Status to show the information Screen Recording television programmes Press Drive Select to select the HDD or DVD drivePress ¥ REC to start recording To finalise the disc Disc Insertion/EjectionRecording television programmes To open the tray without disc finalisation Select Recording television programmesDrive Direct Navigator Menu Playing while you are recording Flexible RecordingPress 3, 4, 2, 1 to select Start and press OK Press 1 Play during recording Press Guide Timer recordingTo cancel a timer recording on the TV Guide screen Press 3, 4, 2, 1 to select the programme Press OK Timer recording Operations in the TV Guide systemPress 3, 4, 2, 1 to select the programme REC Mode PROG/CHECK Using G-CODEsystem to make timer recordingsTimer recording Press G-Code ≥Date Manually programming timer recordingsPress PROG/CHECK ≥HDD Renew Auto Renewal Recording Press 2, 1 to select Stop Recording and press OK To cancel recording when recording has already begunPress Drive Select to select the recording drive and press To release the unit from recording standby Check, change or delete a programme Relief RecordingAuto Renewal Recording Playing recorded video contents/Playing play-only discs Operations during play Quick View Changing audio during play Press Audio DivX discs, MP3 discs and still pictures Jpeg Playing DivX discs, MP3 discs and still pictures JpegRegarding DivX discs, MP3 discs and still pictures Jpeg Playing recorded video Playing DivX discs Press Direct NavigatorSelecting file type to play Playing DivX discs, MP3 Playing MP3 discsPress 3, 4 to select the track and press OK Press 3, 4, 2, 1 to select a group and press OK Album and press OK Press 3, 4, 2, 1 to selectPlaying still pictures Press Drive Select to select the HDD, DVD or SD drive Start Slide Show Slide Show SettingUseful functions during still picture play Rotate Using on-screen menus/Status message Using on-screen menusPress Display Using on-screen menus/Status message Status messagesPress Status Editing titles/chapters Press 3, 4, 2Editing titles/chapters and playing chapters Title operations Set up Protection §Cancel Protection § Partial Delete Press 2, 1 to select the source title and press Creating, editing and playing playlistsCreating playlists Press Return Add Editing and playing playlists/chaptersPlaylist operations Chapter Move Editing still pictures Press the Green button to select PicturePress 3, 4 to select the operation and press OK Press 2, 1 to select Delete and press OK Cancel Protection § Press 2, 1 to select Yes and press OKAlbum and picture operation Add Pictures Press Delete ¢ Delete NavigatorDeleting titles or pictures during play Available disc space after deleting Copying titles or playlists Approximate copying times Max. speedDelete Navigator/Copying titles or playlists Press Function Menu Press 3, 4 to select Copy Copy Copying using the copying list- Advanced Copy To edit the copying list To return to the previous screenRecording and playing while copying Copy Navigator/Copying list icons and functions Copying SD Video from an SD Card Setting the unit to copy according to the set timeSet Copy Time VIDEO§ HDD DVD-RAM Register still pictures for copy Copying using the copying listCopying still pictures To register individual still pictures Pictures and press OK Copying all the still pictures on a card- Copy All PicturesPress 3, 4 to select To Others Press 3, 4 to select Copy All Press ¥ REC Copying from a video cassette recorderStart play on the other equipment DV automatic recording DV Auto Rec Press 3, 4, 2, 1 to select a character and press OK Entering textShow Enter Name screen Press Set HDD, disc and card management Common proceduresSetting the protection Providing a name for a disc Deleting all the contents of a disc or card-Format Deleting all titles and playlists-Delete all titles Creating Top Menu-Create Top Menu Selecting the background style-Top MenuEnabling discs to be played on other equipment-Finalise HDD, disc and card management Child Lock To cancel the Child LockFunction Menu window Press 3, 4 to select an item and press OK OPEN/CLOSE Changing the unit’s settingsSummary of settings Tabs Menus Changing the unit’s settings Tabs Menus Options Underlined items are the factory presets DTS Changing the unit’s settingsSound Mpeg On-Screen Messages New Service MessageHdmi Settings§ Grey Background System Update Remote ControlClock Power Save Software Update in Standby Tuning Press OK to save the newly found channels Refer to the control reference on Signal Condition DVB Manual TuningPress OK to start scan To select a Analogue Manual TuningPress 3, 4, 2 Programme position TV System Press 3, 4 to select Auto-Setup Restart and press OKTo change the setting all at once PAL!#NTSC Press 3, 4 to select the TV system and press OK Press OK when you have finished the settings Clock SettingsPress 3, 4 to change the setting To change the time zone Messages On the television On the unit’s display Messages Which aerial is suitable for receiving Frequently asked questionsSet up Region number be played? TV Guide Troubleshooting guide Troubleshooting guide Troubleshooting guide Even when is pressed Recording, timer recording and copying Cannot recordTimer recording does not stop When copying, it takes a long Copying, deleting and setting PasswordYou want to cancel the ratings Play Play fails to start even when To reset this unit To return all the settings other UpdatedSome channels, No Signal Preset Glossary RGB Specifications Safety precautions Index Web Site http//panasonic.net RQT8859-L