Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
Reference pages are shown as black circled numbers 6.
Power
No power.
The unit is automatically switched to the standby mode.
³Insert the AC power supply cord securely into the household AC outlet. 6
³To conserve power, the unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the power back to ON.
Operation
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| No response when buttons | ³Some operations may be prohibited by the disc. | |
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| pressed. | ³The unit may not be operating properly due to lightning, static electricity or some other external | |
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| Reset procedure: | |
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| Press [ê/I, POWER] to switch the unit to the standby mode and then back to ON. | |
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| Alternatively, press [ê/I, POWER] to switch the unit to the standby mode, disconnect the AC | |
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| power supply cord, and then reconnect it. | |
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| No operations can be performed | ³Check the batteries are installed with the correct polarities (i and j). 5 | |
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| with the remote control. | ³The batteries are depleted: Replace them with new ones. 5 | |
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| ³Point the remote control at the remote control sensor and operate. 5 | |
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| Play fails to start even when | ³Condensation has formed: Wait 1 to 2 hours for it to evaporate. | |
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| [1] (PLAY) is pressed. | ³This unit cannot play discs other than DVD, Video CD and CD. 3 | |
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| Play starts but then stops | ³This unit cannot play DVDs with a region number other than “1”, “ALL” or multiple region | |
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| immediately. | numbers including “1”. 3 | |
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| ³The disc may be dirty and may require cleaning. 5 | |
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| ³Ensure that the disc is installed with the label of the side to be played facing upwards. 9 | |
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| Alternative languages fail to be | ³An alternative language is not selected with discs which do not contain more than one language. | |
Reference | ||||
selected. | ³Subtitles are cleared from the television. Display the subtitles. @ | |||
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| ³In the case of some discs, the alternative language cannot be selected with [AUDIO] or | ||
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| [SUBTITLE]. Try selecting it from the disc’s menu if one is available. 9 | |
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| No subtitles. | ³Subtitles appear only with discs that contain them. | |
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| Soundtrack and/or subtitle | ³The language is not recorded on the disc. | |
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| language is not the one selected |
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| with the ACTION menus. |
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| Angle cannot be changed. | ³This function is dependent on software availability. Even if a disc has a number of angles | |
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| recorded, these angles may be recorded for specific scenes only. @ | |
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| You have forgotten your ratings | ³While stopped, press and hold [:] and [;] on the unit and then also press and hold [<] on the | |
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| password. | unit until “Initialized” disappears from the television. Turn the unit off and on again. | |
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| Reset all the settings to Factory | All initial settings will return to the default values. | |
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| Preset. |
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| Sound |
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No sound.
Distorted sound.
Piercing noise comes from the speakers.
³Check the connections. 6 G H
³Check the volume on the equipment you have connected.
³Ensure that the input settings for the television and stereo system are correct. ³Turn Advanced Surround off if it causes distortion. >
³If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal, ensure you have selected the correct settings for “Dolby Digital” and “DTS Digital Surround” in the ACTION menu’s Audio menu. E F
RQT6012
