Using Support Central | Panasonic GR170K, PCG-GR150, GR150K instruction

VAIO Support Agent

Using Support Central

The Support Central feature uses Internet resources to help you fix your software. Support Central searches the Internet for answers to your questions, additional information from knowledge base systems, and the latest software updates for your protected software. Support Central also lets you contact live support agents for additional help.

1Connect to the Internet.

2From the VAIO Support Agent main window, click Support Central. The Support Central Welcome page appears.

✍You must have Internet access to use Support Central.

Support Central: Welcome page

3Click Enter Portal to begin using Support Central. First-time users will be asked to register with Support Central.

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Panasonic GR170K, PCG-GR150, GR150K service manual Using Support Central

Contents

PCG-GR150/GR150K/GR170/GR170K Service and Inspection Precautions Table of Contents Chapter Removal Main Electrical Parts Location Diagram Removal HDD, Battery Door Screw M1.7X3.5 X2 Black Combination Drive, CNX-143 Board Hood Key Board Assy, Keyboard Unit DC Fan, Nickel Hydrogen Battery Hinge Cover Display Base Palm Rest Assy Escushion Jog Heat Sink AL , VIF-17 Board Latch Detector Assy, LEX-31 Board, PWS-16 Board MBX-55 Assy PC Card Connector, MBX-55 Board, IO Bracket Assy Speaker, SWX-78 Board, IFX-159 Board SWX-79 Board, Touch Pad Modem Card, CNX-140 Board SO-DIMM Bezel 14 Assy LCD Section Made by SH/HI LCD Unit, Bracket LCD L SA, Bracket LCD R SA Removing the CPU Installing the CPU DIP Switch Setting of the MBX-55 Board Chapter Self Diagnostics PCG-GR Series/PCGA-PRGR1 Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section B3K LCD Section Made by SH /HI Vaio Notebook Quick Start Vaio Notebook Quick Start Contents Troubleshooting the Modem Welcome Features Remove the following hardware items from the box Unpacking Your Notebook Other Recovery CDsDocumentation Software CDs Registering Your Notebook Vaio Notebook Quick Start Setting Up Your Vaio Notebook Locating Controls and Ports DVD-ROM drive S400 port † Multipurpose bay Link IEEE1394 Right Back Bottom Using the AC Adapter Connecting a Power Source To insert the battery pack Using Battery Power To charge the battery pack Lift the battery bay cover up until it clicks into place Battery Indicator Description To view battery indicatorsBattery Indicator Description Light Status Push in and lift up the battery bay cover until it clicks To remove the battery pack Vaio Notebook Quick Start Starting Your Notebook Power button Shutting Down Your Notebook Hibernate Mode Using Power Saving ModesNormal Mode Standby Mode To activate Hibernate mode Adding Memory Precautions and Procedures Slot 1 MB Slot 2 MB Typical expansion memory configurationModels with 128 MB Memory Models with 256 MB Memory Removing memory module Removing a Memory Module Tighten the screw on the memory bay cover Installing a Memory Module Viewing the amount of memory About the Software on Your Notebook Adobe Premiere LE On selected models Overview of Software CompuServe Netscape Communicator Quicken Smart Connect Windows 2000 only Using the Application Recovery CDs Using Your Recovery CDsTo use the Application Recovery CDs To repair software applications using Vaio Support Agent Using the Driver Recovery CDUsing the System Recovery CDs To use the Driver Recovery CDs If your notebook does not start from the Recovery CD To use the System Recovery CDs Vaio Notebook Quick Start Troubleshooting My notebook starts but a Bios error appears Troubleshooting the NotebookMy notebook does not start Troubleshooting the Notebook My notebook stops responding or does not shut down Sound of my notebook’s fan is too loud Power management setting is not responding My LCD screen is blank Troubleshooting the LCD ScreenWant to change the video resolution of my display Cannot switch the LCD display to TV, and vice versa My mouse does not work Troubleshooting the Mouse and TouchpadMy touchpad does not work properly Pointer does not move while using the Touchpad or Mouse My floppy disk drive optional cannot write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical disc drive is not playing my CD or DVD properly My PC Card is not working My optical disc drive tray does not open My software program stops responding or crashes Troubleshooting SoftwareCannot use the DVgate software My modem does not work Troubleshooting the ModemMy modem connection is slow My speakers make no sound Troubleshooting AudioMy microphone does not work Cannot print Troubleshooting the Printer Getting Help Support Options Vaio Support Agent Using the Quick Fix Wizard Vaio Notebook Quick Start Common Solutions dialog box 1st level Using Common Solutions About Automatic Updates Update Notification Vaio Support Agent Properties Using Support Central Support Central Registration Support Central Current Issues Support Central Support Wizard Index Vaio Notebook Quick Start Page 655-646-11 List of PCG-GR Series As of July