Getting Help | Panasonic GR170K, PCG-GR150, GR150K specs

Getting Help

Sony provides you with several support resources to answer questions about your Sony VAIO® Notebook or the preinstalled software. In this chapter, you will find information on where to find and use the resources available to you:

❑Support Options

❑VAIO Support Agent

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Panasonic GR170K, PCG-GR150, GR150K service manual Getting Help

Contents

PCG-GR150/GR150K/GR170/GR170K Service and Inspection Precautions Table of Contents Chapter Removal Main Electrical Parts Location Diagram Removal HDD, Battery Door Screw M1.7X3.5 X2 Black Combination Drive, CNX-143 Board Hood Key Board Assy, Keyboard Unit DC Fan, Nickel Hydrogen Battery Hinge Cover Display Base Palm Rest Assy Escushion Jog Heat Sink AL , VIF-17 Board Latch Detector Assy, LEX-31 Board, PWS-16 Board MBX-55 Assy PC Card Connector, MBX-55 Board, IO Bracket Assy Speaker, SWX-78 Board, IFX-159 Board SWX-79 Board, Touch Pad Modem Card, CNX-140 Board SO-DIMM Bezel 14 Assy LCD Section Made by SH/HI LCD Unit, Bracket LCD L SA, Bracket LCD R SA Removing the CPU Installing the CPU DIP Switch Setting of the MBX-55 Board Chapter Self Diagnostics PCG-GR Series/PCGA-PRGR1 Chapter Frame Harness Diagram Chapter Exploded Views and Parts List Main Section B3K LCD Section Made by SH /HI Vaio Notebook Quick Start Vaio Notebook Quick Start Contents Troubleshooting the Modem Welcome Features Remove the following hardware items from the box Unpacking Your Notebook Other Recovery CDsDocumentation Software CDs Registering Your Notebook Vaio Notebook Quick Start Setting Up Your Vaio Notebook Locating Controls and Ports DVD-ROM drive S400 port † Multipurpose bay Link IEEE1394 Right Back Bottom Using the AC Adapter Connecting a Power Source To insert the battery pack Using Battery Power To charge the battery pack Lift the battery bay cover up until it clicks into place Battery Indicator Description Light Status To view battery indicatorsBattery Indicator Description Push in and lift up the battery bay cover until it clicks To remove the battery pack Vaio Notebook Quick Start Starting Your Notebook Power button Shutting Down Your Notebook Hibernate Mode Using Power Saving ModesNormal Mode Standby Mode To activate Hibernate mode Adding Memory Precautions and Procedures Slot 1 MB Slot 2 MB Typical expansion memory configurationModels with 128 MB Memory Models with 256 MB Memory Removing memory module Removing a Memory Module Tighten the screw on the memory bay cover Installing a Memory Module Viewing the amount of memory About the Software on Your Notebook Adobe Premiere LE On selected models Overview of Software CompuServe Netscape Communicator Quicken Smart Connect Windows 2000 only To use the Application Recovery CDs Using Your Recovery CDsUsing the Application Recovery CDs To repair software applications using Vaio Support Agent Using the Driver Recovery CDUsing the System Recovery CDs To use the Driver Recovery CDs If your notebook does not start from the Recovery CD To use the System Recovery CDs Vaio Notebook Quick Start Troubleshooting My notebook does not start Troubleshooting the NotebookMy notebook starts but a Bios error appears Troubleshooting the Notebook My notebook stops responding or does not shut down Sound of my notebook’s fan is too loud Power management setting is not responding My LCD screen is blank Troubleshooting the LCD ScreenWant to change the video resolution of my display Cannot switch the LCD display to TV, and vice versa My touchpad does not work properly Troubleshooting the Mouse and TouchpadMy mouse does not work Pointer does not move while using the Touchpad or Mouse My optical disc drive is not playing my CD or DVD properly Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive optional cannot write to a floppy disk My PC Card is not working My optical disc drive tray does not open Cannot use the DVgate software Troubleshooting SoftwareMy software program stops responding or crashes My modem connection is slow Troubleshooting the ModemMy modem does not work My microphone does not work Troubleshooting AudioMy speakers make no sound Cannot print Troubleshooting the Printer Getting Help Support Options Vaio Support Agent Using the Quick Fix Wizard Vaio Notebook Quick Start Common Solutions dialog box 1st level Using Common Solutions About Automatic Updates Update Notification Vaio Support Agent Properties Using Support Central Support Central Registration Support Central Current Issues Support Central Support Wizard Index Vaio Notebook Quick Start Page 655-646-11 List of PCG-GR Series As of July