64
Operations
For fax advantage assistance, call 1-800-435-7329.
When a function does not work, check here before requesting help!

General

I cannot make and receive calls.
● The power cord or telephone line cord is
not connected. Check the connections
(p. 16).
● If you used a splitter to connect the unit,
remove the splitter and connect the unit to
the wall jack directly. If the unit operates
properly, check the splitter.
I cannot make calls.
● The dialing mode setting is wrong. Change
the setting of feature #13 (p. 57).
The unit does not work.
● Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone
operates properly, contact our service
personnel to have the unit repaired. If the
working telephone does not operate
properly, contact your telephone company.
The unit does not ring.
● The ringer volume is set to off. Adjust it
(p. 21).
The other party complains they only hear
a fax tone and cannot talk.
● FAX ONLYmode is set. Tell the other
party the number is only used for faxes.
● Change to TELmode (p. 40).
● If you use a distinctive ring service, turn
AUTO ANSWER off so that the fax
machine is in TELmode.
● If you use a distinctive ring service, make
sure you have set the same ring pattern
assigned by the telephone company
(p. 44).
The RS button does not
function properly.
● If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained,
the last number dialed will be redialed.
The receiving mode does not function
properly.
● ADistinctive Ring pattern of feature #31 is
set (p. 59). (continued)
During programming, I cannot enter the
code or ID number.
● All or part of the numbers are the same.
Change the number of features #12
(p. 57) and #41 (p. 59).
The unit beeps.
● Recording paper has run out. Press
{to stop the beeps and install
paper.
Whenever I try to retrieve my voice mail
messages, the retrieval is interrupted by
the fax tone.
● You are probably entering :98 or :99
to retrieve your messages. :9 is the
default setting for the fax activation code.
If you use a voice mail service, set the fax
activation feature to off or reprogram the
activation code (feature #41 on page 59).

Fax – sending

I cannot send documents.
● The telephone line cord is connected to
the EXT jack on the unit. Connect to the
LINE jack (p. 16).
● The other party’s fax machine is busy or
has run out of recording paper. Try again.
● The other party’s machine is not a
facsimile. Check with the other party.
● The other party’s fax machine rings too
many times. Send the fax manually
(p. 30, 31).
The other party complains that letters on
their received document are distorted or
not clear.
● If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not
have these services.
● The extension telephone on the same line
is off the hook. Hang up the extension
telephone and try again.
● Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
(continued)