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Useful Information

Before Requesting Help
If you experience any problems with the normal use of your apparatus, you should
unplug it from the telephone outlet and connect a known working telephone in its place.
If the known working telephone still has problems, then please contact the customer
service department of your Network provider.
If it operates correctly, then the problem is likely to be a fault in your apparatus.
In this case, contact your supplier for advice. Your Network provider may charge you if
they attend a service call that is not due to apparatus supplied by them.
Panasonic Australia operates a toll free Customer Support Centre.
Please phone Panasonic on 132600 for assistance.
Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor (Base unit).
Problem Possible cause Solution
NO LCD display in handset. •Handset not turned on. •Turn on power (p. 11).
Handset will not turn on. •Batteries not inserted.
•Batteries not charged.
•Insert the 2 rechargeable
batteries supplied (p. 6).
•Place handset in base and
connect AC adaptor to base
and AC outlet (full charge
period 7 hrs).
Batteries charge icon not
counting up.
•Dirty charge contact.
•Base not powered up.
•Clean charge/battery
contact and retry charge.
•Connect AC adaptor to
base unit and AC outlet.
icon flashes. •Handset out of range of
base.
•No power into base unit.
•Move handset closer to
base.
•Connect AC adaptor to
base unit and AC outlet.
Handset busy tone heard
when is pressed.
•Handset out of range of
base.
•Move handset closer to
base.
No dial tone. •Telephone line not
connected.
•Insert telephone cord to
network.
•Turn power OFF then ON.
Cannot dial out. •Call BAR set.
•Key lock mode ON.
•Turn feature off.
•Turn key lock OFF.
Handset will not ring. •Ringer switched off. •Set ringer to one of
6 volume levels.
(see “Handset Settings”.)
Last number redial does not
work.
•Number exceeded 24 digits. •Redial manually.
icon flashes. •Battery low. •Recharge batteries.
icon is disappeared. •
Wrong battery type selected.
•Set the correct battery type.
TCD400AL_e.book Page 29 Wednesday, August 20, 2003 6:29 PM