Toshiba SL-5300 Series Troubleshooting, Phenomenon Cause Solution, Before You Call for Service

23. TROUBLESHOOTING EO1-31009

23. TROUBLESHOOTING

23. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact the authorized TOSHIBA TEC service representative.

Phenomenon			Cause	Solution
Nothing is displayed			• The power plug is not inserted into the	• Insert the power plug into the AC
after the power is on.			AC outlet correctly.	outlet. (Refer to Section 5.)
			• A power failure occurs or the power	• Make sure if the power is supplied to
			doesn’t come on to the outlet.	other electric devices.
			• On your site, the circuit breaker is	• Check the circuit breaker.
			turned off.	• Adjust the brightness with the
			• Brightness of the operation panel is not
			adjusted correctly.	[BRIGHTNESS ADJUSTMENT] key.
				(Refer to Section 16.1.11.)
No label is issued.			• The label is not set correctly.	• Re-load the label correctly.
				(Refer to Section 8.)
			• The specified label format doesn’t	• Set the label of specified format
			match the label to be used.	Number. (Refer to Section 16.1.2.)
			• The label cassette is not set correctly.	• Re-load the label cassette correctly.
				(Refer to Section 8.)
Label is not printed in			• The label is not set correctly.	• Re-load the label correctly.
proper position.				(Refer to Section 8.)
			• The specified label format doesn’t	• Set the label of specified format
			match the label to be used.	Number. (Refer to Section 16.1.2.)
			• The label format such as feed length is	• Set the label format correctly.
			not programmed correctly.	(Refer to Section 15.2.)
A specific item is not			• This item is set to “PRINT OFF”.	• Set the item to “PRINT ON”.
printed.				(Refer to Section 16.1.1.)
Unclear printing or			• The label doesn’t match the label type	• Set the label type to match the label to
poor printing			at print tone setting.	be used. (Refer to Section 15.2.)
			• Print tone is incorrect.	• Adjust the print tone.
				(Refer to Section 15.2.)
			• The TOSHIBA TEC-approved label is	• Replace with the TOSHIBA TEC-
			not used.	approved label.
			• The print head is dirty.	• Clean the print head.
				(Refer to Section 11.)
No receipt is issued.			• The receipt is not set correctly.	• Re-load the receipt correctly.
			• The receipt cassette is not set correctly.	(Refer to Section 8.)
				• Re-load the receipt cassette correctly.
				(Refer to Section 8.)
Receipts or	labels	in	• The label roll stopper doesn’t contact	• Pull out the label cassette, and then
Batch mode	skew	to	with the label.	tightly contact the label roll stopper with
the right.				the label. (Refer to Section 8.)
Labels skew in Strip			• The label roll stopper doesn’t contact	• Pull out the label cassette, and then
mode.			with the label.	tightly contact the label roll stopper with
				the label. (Refer to Section 8.)
			• The paper skew stoppers do not match	• Adjust the paper skew stoppers with
			the label width.	the label width. (Refer to Section 11.3.)

•Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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