23. TROUBLESHOOTING EO1-31009
23. TROUBLESHOOTING
23- 1
23. TROUBLESHOOTING WARNING!
This scale has been manufactured under strict quality control. If you have any trouble, however,
DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact
the authorized TOSHIBA TEC service representative.
Phenomenon Cause Solution
Nothing is displayed
after the power is on. • The power plug is not inserted into the
AC outlet correctly.
• A power failure occurs or the power
doesn’t come on to the outlet.
• On your site, the circuit break er is
turned off.
• Brightness of the operation panel is not
adjusted correctly.
• Insert the power plug into the AC
outlet. (Refer to Section 5.)
• Make sure if the power is supplied to
other electric devices.
• Check the circuit breaker .
• Adjust the brightness with the
[BRIGHTNESS ADJUSTMENT] key.
(Refer to Section 16.1.11.)
No label is issued. • The label is not set correctly .
• The specified label format doesn’t
match the label to be used.
• The label cassette is not set cor rectly.
• Re-load the label correctly.
(Refer to Section 8.)
• Set the label of specified format
Number. (Refer to Section 16.1.2.)
• Re-load the label cassette correc tly.
(Refer to Section 8.)
Label is not printed in
proper position. • The label is not set correctly .
• The specified label format doesn’t
match the label to be used.
• The label format such as feed length is
not programmed correctly.
• Re-load the label correctly.
(Refer to Section 8.)
• Set the label of specified format
Number. (Refer to Section 16.1.2.)
• Set the label format correctly.
(Refer to Section 15.2.)
A specific item is not
printed. • This item is set to “PRINT OFF”. • Set the item to “PRINT ON”.
(Refer to Section 16.1.1.)
Unclear printing or
poor printing • The label doesn’t match the label type
at print tone setting.
• Print tone is incorrect.
• The TOSHIBA TEC-approved label is
not used.
• The print head is dirty.
• Set the label type to match the label to
be used. (Refer to Section 15.2.)
• Adjust the print tone.
(Refer to Section 15.2.)
• Replace with the TOSHIBA TEC-
approved label.
• Clean the print head.
(Refer to Section 11.)
No receipt is issued. • The receipt is not set correctly.
• The receipt cassette is not set correctly. • Re-load the receipt correc tly.
(Refer to Section 8.)
• Re-load the receipt cassette cor rectly.
(Refer to Section 8.)
Receipts or labels in
Batch mode skew to
the right.
• The label roll stopper doesn’t contact
with the label. • Pull out the label cassette, and then
tightly contact the label roll stopper with
the label. (Refer to Section 8.)
Labels skew in Strip
mode. • The label roll stopper doesn’t contact
with the label.
• The paper skew stoppers do not match
the label width.
• Pull out the label cassette, and then
tightly contact the label roll stopper with
the label. (Refer to Section 8.)
• Adjust the paper skew stoppers with
the label width. (Refer to Section 11.3.)