Useful Information

Problem

Noise is heard, sound cuts in and out.

The handset does not ring.

I cannot make a call.

Cause/solution

RYou are using the handset or base unit in an area with high electrical interference. Re-position the base unit and use the handset away from sources of interference.

RMove closer to the base unit.

RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

RThe ringer volume is turned off. Adjust ringer volume (page 14).

RThe dialling mode may be set incorrectly. Change the setting (page 13).

Caller ID

Problem

Caller information is not displayed.

Caller information is slow to display.

The name stored in the phonebook is not fully displayed while an outside call is being received.

Cause/solution

RYou must subscribe to a Caller ID service. Contact your service provider/telephone company for details.

RIf your unit is connected to any additional telephone equipment, remove and plug the unit directly into the wall jack.

RIf you use a DSL/ADSL service, we recommend connecting a DSL/ADSL filter between the base unit and the telephone line jack. Contact your DSL/ADSL provider for details.

ROther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again.

RDepending on your service provider/telephone company, the unit may display the caller’s information at the 2nd ring or later. Set the first ring to Off(page 19).

RMove closer to the base unit.

REdit the phonebook entry name to fit in 1 line of text (page 16).

Liquid damage

Problem

Liquid or other form of moisture has entered the handset/base unit.

Caution:

Cause/solution

RDisconnect the AC adaptor and telephone line cord from the base unit. Remove the batteries from the handset and leave to dry for at least 3 days. After the handset/base unit are completely dry, reconnect the AC adaptor and telephone line cord. Insert the batteries and charge fully before use. If the unit does not work properly, contact an authorised service centre.

RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.

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Panasonic KX-TG2712FX, KX-TG2711FX operating instructions Caller ID, Liquid damage