Useful Information

Problem

Cause/solution

The caller list/incoming

L The Caller ID number auto edit feature is turned

phone numbers are not

off. Turn it on and try again (page 20).

edited automatically.

L You need to call back the edited number to

 

activate Caller ID number auto edit.

I cannot dial the phone

L The phone number you dialed might have been

number edited in the caller

edited incorrectly (for example, the long distance

list.

“1” or the area code is missing). Edit the phone

 

number with another pattern (page 28).

Time on the unit has

L Incorrect time information from incoming Caller ID

shifted.

changes the time. Set the time adjustment to

 

Manual(off) (page 22).

The 2nd caller’s

L In order to use Caller ID, call waiting, or Call

information is not

Waiting Caller ID (CWID), you must first contact

displayed during an

your service provider/telephone company and

outside call.

subscribe to the desired service.

 

After subscribing, you may need to contact your

 

service provider/telephone company again to

 

activate this specific service, even if you already

 

subscribed to both Caller ID and Call Waiting with

 

Caller ID services (CWID).

 

 

Answering system

 

 

 

Problem

Cause/solution

The unit does not record

L The answering system is turned off. Turn it on

new messages.

(page 30).

 

L The message memory is full. Erase unnecessary

 

messages (page 31).

 

L The recording time is set to Greeting only.

 

Change the setting (page 35).

 

L If you subscribe to a voice mail service, messages

 

are recorded by your service provider/telephone

 

company, not your telephone. Change the unit’s

 

number of rings setting or contact your service

 

provider/telephone company (page 35).

I cannot operate the

L Someone is using the unit. Wait for the other user

answering system.

to finish.

 

L A caller is leaving a message. Wait for the caller to

 

finish.

 

L The handset is too far from the base unit. Move

 

closer.

44For assistance, please visit http://www.panasonic.com/help

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Panasonic KX-TG7433, KX-TG7432, KX-TG7434, KX-TG7431 operating instructions Answering system Problem Cause/solution