Useful Information
Problem
The 2nd caller’s information is not displayed during an outside call.
Cause/solution
RIn order to use Caller ID, call waiting, or Call Waiting Caller ID (CWID), you must first contact your service provider/telephone company and subscribe to the desired service.
After subscribing, you may need to contact your service provider/telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID).
Answering system
Problem
The unit does not record new messages.
I cannot operate the answering system remotely.
The unit does not emit the specified number of rings.
Cause/solution
RThe answering system is turned off. Turn it on (page 39).
RThe message memory is full. Erase unnecessary messages (page 40).
RThe recording time is set to “Greeting only”. Change the setting (page 44).
RYour service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 44) to a lower value, or contact your service provider/telephone company.
RThe remote access code is not set. Set the remote access code (page 43).
RYou are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 43).
RThe answering system is turned off. Turn it on (page 43).
RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.
Voice mail
Problem
“Voice mail msg. via
phone co.” is shown on the handset display. How do I remove this message from the display?
Cause/solution
RThis notification is displayed when your service provider/ telephone company’s voice mail service (not the unit’s answering system) has recorded a message for you. Typically you can remove this notification from the display by listening to the message. To listen to the message, dial the voice mail number provided by your service provider/ telephone company (for most cases, this will be your own phone number), and follow the voice instructions. Depending on your service provider/telephone company, you may need to remove all messages from your voice mailbox to remove the notification. You can also remove this notification by pressing and holding # until the unit beeps.
54For assistance, please visit http://www.panasonic.com/help
