Troubleshooting guide
Before requesting service, please perform the following steps.
Make the following checks and visit our website for more information.
4 Even so, you still have trouble,
Visit our website to find a service center.
You can find a service center near you easily on our website.
Other support information:
“Customer Services Directory (United States and Puerto Rico)” (> 42).
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
∫Unit does not respond to the remote control or front panel buttons.
Press and hold [POWER Í/I] on the main unit for 5 seconds. jIf still unable to power the unit off, disconnect the power cord,
wait 1 minute, then reconnect the power cord.
∫Cannot eject disc.
The unit may have a problem.
While the unit is off, press and hold [SKIP9] on the remote control and [< OPEN/CLOSE] on the unit at the same time for more than 5 seconds.
General operation
To return to the factory preset
≥Select “Yes” in “Restore Default Settings” in the Setup menu. (> 31)
To return all settings to the factory preset
≥Reset the unit as follows:
While the unit is off, press and hold [+ VOLUME],
[< OPEN/CLOSE] and [POWER Í/I] on the main unit at the same time for more than 5 seconds.
The remote control doesn’t work properly.
≥The remote control and main unit are using different codes. Change the code on the remote control. (> 16)
≥It may be necessary to set the code of the remote control again after changing the batteries for remote control. (> 16)
Disc cannot be played.
≥The disc is dirty. (> 10)
Still pictures (JPEG) do not playback normally.
≥The images that were edited on the PC, such as Progressive JPEG, etc., may not playback.
The TV tuner mode is not displayed when the TV is switched on.
≥This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.
≥Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
≥While the disc tray is empty and “BD/DVD” is selected as a source, press and hold [SKIP:] on the remote control and [1] (Play) on the unit at the same time for more than 5 seconds. The ratings level returns to the factory preset.
Power
No power.
≥Insert the AC power supply cord securely into a household AC outlet. (> 15)
The unit switches to standby mode.
≥When the time set for the sleep timer has passed, the power will be turned off. (> 6)
≥One of the unit’s safety devices is activated. Press [POWER Í/I] on the main unit to turn the unit on.
≥This unit will automatically turn to standby mode after 30 minutes if it is inactive. (> 7)
Power of this unit is turned off when the input for the TV is changed.
≥This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV.
Displays
The display is dim.
≥ Change “FL Display” in the Setup menu. (> 30)
TV screen and video
The images from this unit do not appear on the TV. |
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Picture is distorted. | operations | |
Reset the setting as follows: | ||
Jittering occurs. |
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≥ An incorrect resolution is selected in “HDMI Resolution”. |
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While the disc tray is empty and “BD/DVD” is selected as a | Advanced | |
source, press and hold [1] (Play) and [∫] (Stop) on the main | ||
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unit at the same time for more than 5 seconds to cancel the |
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setting. |
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jWhen Dolby Digital Plus, Dolby TrueHD, and | Optionalspeaker settings | |
use the VIDEO OUT terminal. (> 28) | ||
are not output in bitstream, select “Yes” in “Restore Default |
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Settings” and make proper settings. (> 31) |
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Video is not output. |
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≥ Set the “High Clarity Sound” in the playback menu to “Off” to |
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Video is not output in high definition. |
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≥ Confirm that “HDMI Resolution” in the Setup menu are set | Reference | |
properly. (> 30) | ||
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No subtitles. | ||
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≥ When progressive output is on, closed captions cannot be |
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displayed. |
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