Troubleshooting guide
Before requesting service, please perform the following checks.
If the problem remains unresolved, consult your dealer for instructions.
Do you have the latest firmware installed? Firmware updates may be released to correct
operating irregularities that are discovered with certain movies. (> 16)
The following do not indicate a problem with this unit:
–Regular disc rotating sounds.
–Image disturbance during search.
–Image disturbance when replacing 3D discs.
∫Unit doesn’t respond to remote
control or front panel buttons.
Press and hold [Í/I] on the main unit for 3 seconds.
–If still unable to turn the unit off, disconnect the AC mains lead, wait 1 minute, then reconnect the AC mains lead.
∫Cannot eject disc.
The unit may have a problem.
1While the unit is off, press and hold [OK], the yellow button and the blue button on the remote
control at the same time for more than 5 seconds. j“00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or [Í/I] on the unit until “06 FTO” is
displayed on the unit’s display.
3Press [OK] on the remote control or [< OPEN/CLOSE] on the unit.
General operation
To return to the factory preset.
¾Select “Yes” in “Default Settings” in the Setup menu. (> 36)
To return all settings to the factory preset.
¾Reset the unit as follows:
1While the unit is off, press and hold [OK], the yellow button and the blue button on the remote
control at the same time for more than 5 seconds. j“00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or [Í/I] on the unit until “08 FIN” is
displayed on the unit’s display.
3Press and hold [OK] on the remote control or [< OPEN/CLOSE] on the unit for at least
3 seconds.
This unit is turned off when the input for the TV is switched.
¾This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV.
The remote control doesn’t work properly.
¾Change the batteries in the remote control. (> 8)
¾The remote control and main unit are using different codes. If “SET ” is displayed on the unit’s display when a button is pressed on the remote control, change the code on the remote control. (> 36, 44)
The TV tuner mode is not displayed when the TV is switched on.
¾This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.
¾Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password. You want to cancel the ratings level.
¾The ratings level returns to the factory preset.
1 While the unit is on, press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds. j“00 RET” is displayed on the unit’s display.
2 Repeatedly press [1] (right) on the remote control or [Í/I] on the unit until “03 VL” is displayed on the unit’s display.
3 Press [OK] on the remote control or [< OPEN/CLOSE] on the unit.
This unit does not recognize the USB connection correctly.
¾Disconnect and reconnect the USB cable. If it still does not recognize the connection, turn this unit off and on again.
¾USB devices may not be recognized by this unit when connected using the following : ja USB hub
ja USB extension cable other than the supplied with the Wireless LAN Adaptor
¾If you connect USB HDD to this unit, use the USB cable that is supplied with the HDD.
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