Troubleshooting guide

Picture incorrect

Picture distorted.

≥Ensure that the unit is connected directly to the television, and is not connected through an A/

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V selector or other equipment.

 

 

 

 

The television may display

≥The unit and television are using different video systems. Use a multi-system or NTSC

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incorrectly or colors appear

television.

 

faded.

≥The system used on the disc doesn’t match your television. PAL discs cannot be played. This

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unit converts DVD-Audio recorded in PAL to NTSC for play, however, play may not function

 

 

properly.

 

The picture on the television

≥Mobile telephone chargers can cause some disturbance.

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disappears or stripes appear on

≥If you are using a TV indoor antenna, change to an outdoor antenna.

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the screen.

≥The television antenna wire is too close to the unit. Separate the antenna wire of the

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television from the unit.

 

 

 

 

Disc picture incorrect

Picture size doesn’t fit the screen.

≥Change “TV Aspect” in “Video” tab.

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≥Change the Zoom setting.

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Menus not displayed correctly.

≥Restore the zoom ratio to a1.00.

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≥Set “Subtitle Position” in Display Menu to “0”.

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Auto zoom function does not

≥Turn off TV’s zoom function.

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work well.

≥Use the other preset aspect ratios or manual adjustment.

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≥Zoom function may not work well, especially in dark scenes and may not work depending on

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the type of disc.

 

VHS picture incorrect

 

 

The picture is noisy or is in black and white.

Horizontal bars or lines run down the screen.

Picture is distorted when stilled or during slow-motion.

The blue back appears during play.

The picture jiggles.

≥Adjust the tracking.

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≥Make sure the television’s input setting is correct.

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≥The video heads are dirty: clean them with a head-cleaning cassette.

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≥The video heads are worn: consult your dealer.

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≥The tape is old or damaged.

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≥You cannot correctly play tapes recorded with other systems (e.g., PAL).

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≥Some distortion is normal with tapes recorded using VP mode.

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≥You are playing a blank or poor quality part of the tape.

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≥You can damage the unit if you play dirty or damaged tapes and this can cause the blue back

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to appear. Consult your dealer.

 

≥Adjust the vertical hold.

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RQT7921

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Progressive video

There is ghosting when

≥This problem is caused by the editing method or material used on DVD-Video, but should be

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progressive output is on.

corrected if you use interlace output. Change “Video Output Mode” in Picture Menu to “480i”.

 

 

 

 

Pictures not in progressive

≥If the unit is connected to the television through VIDEO OUT or S-VIDEO OUT output will be

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output.

interlace.

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≥Press [SHIFT]i[PROGRESSIVE]. Or select “480p” in “Video Output Mode” in Picture Menu.

Closed captions not displayed.

≥When progressive output is on, closed captions will not be displayed.

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Sound incorrect

Sound distorted.

≥Noise may occur when playing WMA files.

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Effects do not work.

≥Some audio effects do not work or have less effect with some discs.

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≥Multi Re-master and Dolby Pro Logic II do not work if you have changed the play speed.

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≥When connected with headphones, only Sound Field Control is effective.

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Humming heard during play.

≥An AC power supply cord or fluorescent light is near the subwoofer. Keep other appliances

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and cords away from the subwoofer.

 

There is noise when playing a

≥Adjust the tracking.

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video tape.

≥The tape is old or damaged.

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Listening to the radio

Noise is heard.

≥Adjust the position of the FM or AM antenna.

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“ST” flickers or doesn’t light.

≥Use an outdoor antenna.

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Sound is distorted.

 

 

A beat sound is heard.

≥Turn the television off or separate it from the unit.

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A low hum is heard during AM

≥Separate the antenna from other cables.

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broadcasts.

 

 

Recording

“

” flashes when I try to start

≥If the erasure prevention tab has been removed, cover the hole with adhesive tape.

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recording.

 

 

 

 

Cannot record.

 

 

 

 

 

 

 

 

 

Timer recording doesn’t record a

≥Check the clock and calendar.

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program correctly.

≥Set the channel and start and end times correctly.

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≥Be sure to press [

 

] after programming to put the unit in timer recording standby.

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≥Program times may

be overlapped.

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Cannot record from other

≥Press [W CH] or [X CH] to select “AV”.

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equipment.

≥Check the connections to the other equipment.

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Black bands appear in the

≥Move the other equipment away from the television as it may be picking up interference.

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recording.

 

 

 

 

The copy of a videotape or DVD is

≥This unit complies with industry standards regarding the recording and duplication of copy-

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very poor.

protected material. This includes commercial videotapes and DVDs. Consequently, copying

 

 

 

not only infringes copyright laws but also presents serious technical difficulties. Even in cases

 

 

 

where a copy can be made, the quality will be very poor.