Reference
RQT9841 31
Limited Warranty
(ONLY FOR U.S.A. AND PUERTO RICO)
Panasonic Consumer Marketing Company of North America,
Division of Panasonic Corporation of North America
One Panasonic Way, Secaucus, New Jersey 07094
Panasonic Products Limited Warranty
Limited Warranty Coverage
(For USA and Puerto Rico Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Marketing Company of North America
(referred to as “the warrantor”) will, for the length of the period indicated on
the chart below, which starts with the date of original purchase (“warranty
period”), at its option either (a) repair your product with new or refurbished
parts, (b) replace it with a new or a refurbished equivalent value product, or
(c) refund your purchase price. The decision to repair, replace or refund will
be made by the warrantor.
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts. This Limited
Warranty excludes both parts and labor for non-rechargeable batteries,
antennas, and cosmetic parts (cabinet). This warranty only applies to
products purchased and serviced in the United States or Puerto Rico. This
warranty is extended only to the original purchaser of a new product which
was not sold “as is”.
Mail-In Service
For assistance in the U.S.A. and Puerto Rico in obtaining repairs, please
ship the product prepaid to:
Panasonic Exchange Center
4900 George McVay Drive
Suite B
McAllen, TX 78503
panacare@us.panasonic.com
Online Repair Request
To submit a new repair request and for quick repair status visit our Web Site
at www.panasonic.com/repair.
When shipping the unit, carefully pack, include all supplied accessories listed
in the Owner’s Manual, and send it prepaid, adequately insured and packed
well in a carton box. When shipping Lithium Ion batteries please visit our
Web Site at www.panasonic.com/BatteryHandling as Panasonic is
committed to providing the most up to date information. Include a letter
detailing the complaint, a return address and provide a daytime phone
number where you can be reached. A valid registered receipt is required
under the Limited Warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/
PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT
PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED
FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF
OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The warranty ALSO DOES NOT COVER damages which occurred
in shipment, or failures which are caused by products not supplied by the
warrantor, or failures which result from accidents, misuse, abuse, neglect,
mishandling, misapplication, alteration, faulty installation,
set-up adjustments, misadjustment of consumer controls, improper
maintenance, power line surge, lightning damage, modification, introduction
of sand, humidity or liquids, commercial use such as hotel, office, restaurant,
or other business or rental use of the product, or service by anyone other
than a Factory Service Center or other Authorized Servicer, or damage that
is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops
during or after the warranty period, you may contact your dealer or Service
Center. If the problem is not handled to your satisfaction, then write to the
warrantor’s Consumer Affairs Department at the addresses listed for the
warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of October 2012
Product or Part Name Parts Labor
Home Theater Audio System 1 Year 1 Year
All included Accessories
(Except Non-Rechargeable Batteries) 90 Days Not
Applicable
Only Non-Rechargeable Batteries 10 Days Not
Applicable
Customer Services Directory (United States and Puerto Rico)
Obtain Product Information and Operating Assistance; locate
your nearest Dealer or Service Center; purchase Parts and
Accessories; or make Customer Service and Literature requests
by visiting our Web Site at:
http://www.panasonic.com/help
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm,
Saturday-Sunday 10am-7pm EST
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases (United States and Puerto Rico)
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
Or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)
(Monday-Friday 9am-9pm EST)
Panasonic National Parts Center
20421 84th Ave S., Kent, WA 98032
(We accept Visa, MasterCard, Discover Card, American Express)