26 RQT9841
Troubleshooting
Before requesting service, make the following checks. If
you are in doubt about some of the check points, or if the
solutions indicated in the following guide do not solve the
problem, refer to “Customer Services Directory (United
States and Puerto Rico)” on page 31.
No power.
≥Insert the AC power supply cord securely. (>18)
≥After turning the main unit on, if the indicators blink and
the main unit immediately turns off, unplug the AC
power supply cord and consult your dealer.
The remote control does not work properly.
≥The battery is depleted. Replace it with a new one.
(>7)
≥It is possible that the insulation sheet has not been
removed. Remove the insulation sheet. (>7)
≥It may be necessary to set the code of the remote
control again after changing the battery of the remote
control. (>25)
≥Use the remote control within the correct operation
range. (>7)
The “TV” indicator blinks.
Remove the AC power supply cord and consult your
dealer. If there are any other indicators blinking, be sure to
inform your dealer about the blinking indicators.
The main unit is automatically switched to
standby mode.
The main unit will automatically switch to standby mode
when no signal is input and no operation is performed for
approx. 30 minutes. (>18)
The main unit is turned off when the TV’s
speakers are selected in the speaker control.
This is a normal feature when using VIERA Link (HDAVI
Control 4 or later). Please read the operating instructions
for the TV for details about its power save feature. (>22)
The color of the speaker angle indicator does
not match the tilt of the main unit.
Change the speaker angle settings manually so that the
indicator color matches the tilt.
1Press and hold [INPUT SELECTOR] on the main
unit for more than 4 sec.
≥The speaker angle indicator blinks.
2While the indicator is blinking, press [INPUT
SELECTOR] on the main unit repeatedly to match
the indicator color with the placement method.
≥Refer to “Step 1 Selecting the placement method”
(>8) for the relation between color and tilt.
This system does not operate correctly.
If the HDMI cable is connected to the wrong terminal
(HDMI IN or HDMI OUT), this system will not operate
correctly. Turn the main unit off, disconnect the AC power
supply cord and reconnect the HDMI cable(s). (>15, 16)
VIERA Link related operations no longer
function properly.
≥Check the VIERA Link setting on the connected
devices.
≥Have you turned the VIERA Link settings off? (>25)
≥When the HDMI connections are changed, after a
power failure or after the AC power supply cord has
been removed, VIERA Link operations may not function
properly.
jTurn on all the devices that are connected to the TV
with an HDMI cable and then turn the TV on.
jTurn off the VIERA Link settings of the TV and turn it
on again. For details refer to the operating
instructions for the TV.
jWhile the main unit and the TV are connected with
the HDMI cable, turn on the TV and then remove the
main unit’s AC power supply cord and reconnect it
again.
The first few seconds of audio cannot be heard
when using the HDMI connection.
This may occur during DVD-Video chapter playback.
Change the digital audio output setting on the connected
device from “Bitstream” to “PCM”.
When operating an HDMI compatible device of
a different brand, the main unit reacts in an
unwanted manner.
HDAVI Control commands may use a different signal
depending on the brand of the device. In this case, turn
VIERA Link off. (>25)
To return to the factory preset.
While the main unit is on, press [Í/I] on the main
unit for more than 4 sec.
(All the indicators will blink twice when this
system is reset.)
If this system does not operate as expected,
returning the settings to the factory preset
may solve the problem.
≥The remote control code will return to “1” when
this system is returned to the factory preset. To
change the remote control code, refer to page
25.
General operation
HDMI
SC-HTB170P_RQT9841-P.book Page 26 Friday, January 25, 2013 2:48 PM