Panasonic SC-THB880 owner manual Troubleshooting, General operation

Troubleshooting

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the following guide do not solve the problem, refer to “Customer Services Directory (United States)” on page 32 if you reside in the U.S.A. or refer to “Limited Warranty (ONLY FOR CANADA)” on page 33 if you reside in Canada.

To return to the factory defaults.

While the main unit is on, touch and hold [Í/I] on the main unit for more than 4 sec.

(“RESET” is indicated on the display when this system is reset.)

If this system does not operate as expected, returning the settings to the factory defaults may solve the problem.

≥The remote control code will return to “REMOTE 1” when this system is returned to the factory preset. To change the remote control code, refer to page 20.

General operation

No power.

≥Unplug the AC power supply cord for 10 sec before plug in again.

≥After turning the main unit on, if the main unit immediately turns off, unplug the AC power supply cord and consult your dealer.

≥If the main unit does not turn on by turning on TV (HDAVI control), manually turn on the main unit. If the problem persists, refer to “HDMI” in “Troubleshooting”.

The remote control does not work properly.

≥The battery is dead. Replace the battery with a new one. (> p. 8)

≥It is possible that the insulation sheet has not been removed. Remove the insulation sheet. (> p. 8)

≥It may be necessary to set the code of the remote control again after changing the battery of the remote control. (> p. 20)

≥Use the remote control within the correct operation range. (> p. 8)

The main unit is automatically switched to standby mode.

“AUTO POWER DOWN” function is on.

The main unit will automatically switch to standby mode when no signal is input and no operation is performed for approximately 20 minutes. Refer to page 24 to turn this function off.

The main unit is turned off when the TV’s speakers are selected in the speaker control. This is a normal feature when using VIERA Link (HDAVI Control 4 or later). Please read the operating instructions for the TV for details about its power save feature. (> p. 25)

The switches on the main unit do not work.

[Í/I], [j VOL i], [INPUT], and [ ] on the main unit are touch keys. Touch the switches with your finger. They may not work if operated with your fingernails or hands wearing gloves.

HDMI

This system does not operate correctly. If the HDMI cable is connected to the wrong terminal (HDMI AV IN1, HDMI AV IN2 or HDMI AV OUT), this system will not operate correctly. Turn the main unit off, disconnect the AC power supply cord and reconnect the HDMI cable(s). (> p. 9, 10)

VIERA Link related operations no longer function properly.

≥Check the VIERA Link setting on the connected devices. jTurn on VIERA Link function on the

connected devices.

jSelect this system as the speaker in the TV's VIERA Link menu.

≥Check if the VIERA Link settings are off. (> p. 24)

≥When the HDMI connections are changed, after a power failure or after the AC power supply cord has been removed, VIERA Link operations may not function properly. jTurn on all the devices that are connected to the

TV with an HDMI cable and then turn the TV on. jTurn off the VIERA Link settings of the TV and

turn it on again. For details refer to the operating instructions for the TV.

jWhile the main unit and the TV are connected with the HDMI cable, turn on the TV and then remove the main unit’s AC power supply cord and reconnect it again.

The first few seconds of audio cannot be heard when using the HDMI connection. This may occur during DVD-Video chapter playback. Change the digital audio output setting on the connected device from “Bitstream” to “PCM”.

When operating an HDMI compatible device of a different brand, the main unit reacts in an unwanted manner.

HDAVI Control commands may use a different signal depending on the brand of the device. In this case, turn VIERA Link off. (> p. 24)

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