Panasonic TH32LRU60, TH50LRU60 warranty Support Information, For Canada

(for Canada)

Panasonic Canada Inc.

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

LIMITED WARRANTY STATEMENT

Panasonic Canada Inc. (also known as PCI) warrants this product to be free of defects in material and workmanship under normal use during the applicable warranty coverage period described below. PCI agrees to repair, or at its option, exchange, any part that becomes defective. However, the product must be purchased and serviced in Canada. The product or part that shows evidence of defect must be delivered prepaid or carried in to an authorized Panasonic Broadcast Service Center. This warranty does not cover shipping costs.

The warranty coverage period is one year for both parts and labour beginning with the date of original end user purchase, subject to the exceptions as stated below. Repaired or replacement parts supplied during the warranty coverage period carry the unexpired portion of the original warranty coverage period. Proof of product purchase is a condition of warranty service. The owner must produce the product purchase receipt or other satisfactory evidence of date of original purchase.

This warranty does not apply to external appearance items, such as handles, knobs, safety windows, etc. This warranty does not apply to any part, or parts, of the product, installed, altered, repaired or misused in any way that, in the opinion of PCI, affects the reliability of or detracts from the performance of the product.

For products requiring routine preventive maintenance, that maintenance must be performed in order to maintain warranty coverage.

Serial numbers that have been altered, defaced or removed void this warranty. This warranty does not cover replacements or repairs necessitated by loss or damage resulting from any cause beyond the control of PCI.

Marking or retained images (sometimes called “burn-in”) resulting from the display of fixed images on video display products are not defects and are not covered under this warranty.

THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.

In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of implied warranties, so the above limitations and exclusions may not be applicable.

WARRANTY COVERAGE PERIOD EXCEPTIONS

Item	Parts	Labour
Video Tape	30 days—Replacement only	N/A
	(content not covered)
P2/SD Cards	(Content not covered)	N/A
Video Heads	1 year or 2,000 hrs. (prorated)	1 year or 2,000 hrs.
	Whichever comes first	Whichever comes first
D5 Video heads	1 year or 1,000 hrs.	1 year or 1,000 hrs.
	Whichever comes first	Whichever comes first
Maintenance Items	90 days	90 days
Colour Camera CCD	2 years	2 years
Imaging Block
All LCD Monitors	2 years (burn-in not covered)	2 years
* DLP™ Projectors	3 years or 17,000 hrs.	3 years or 17,000 hrs.
	Whichever comes first	Whichever comes first
* LCD Projectors above	3 years or 2,500 hrs.	3 years or 2,500 hrs.
2,500 ANSI Lumens	Whichever comes first	Whichever comes first.
* LCD Projectors below	3 years or 1,500 hrs.	3 years or 1,500 hrs.
2,500 ANSI Lumens	Whichever comes first	Whichever comes first
Projector Lamps	50% of the rated lamp life or 1 year.	50% of the rated lamp life or 1 year.
	Whichever comes first	Whichever comes first.
All Plasma displays	2 years (burn-in not covered)	2 years
103 inch Plasma displays	3 years (burn-in not covered)	3 years
Hard Drive Disk Unit	1 year plus balance (if any) of	1 year
	the original Manufacturer’s
	Limited Warranty.
	(Content not covered)

•Dust, smoke, rental/staging environment and twenty-four/seven operation, dramatically decreases the interval between performances of routine preventive maintenance required to maintain this warranty coverage.

Warranty Service

If the product needs to be shipped for service, carefully pack (preferably in the original carton) and enclose a letter, detailing the complaint. Send prepaid and adequately insured to the local authorized Panasonic Service Centre in your area or to Panasonic Technical Support and Product Services Department, 5770 Ambler Drive, Mississauga, Ontario, L4W 2T3. Shipping to the latter location requires a return authorization before shipment. No liability is assumed for loss or damage to the product while in transit.

Support Information

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