Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.

Symptom

Cause/solution

Reference

pages

 

 

 

 

 

 

When using a PoE+ device for power supply

 

 

• Are the PoE+ (IEEE802.3at compliant) device and the RJ-45

 

 

female connector (cable integrated type) connected using a LAN

22

 

cable (category 5e or better, STP*)?

 

 

Check whether the connection is appropriately established.

 

 

* E model only

 

 

• Depending on the PoE+ device, the power supply will stop when

 

 

the demanded power exceeds its total power limit for all PoE+

–

 

ports.

 

Power is not turned on.

Refer to the operating instructions of the PoE+ device in use.

 

• When connecting both of the 24 V AC power supply and the PoE/

 

 

PoE+ device for power supply, the network connection may not be

23

 

established.

 

 

Turn down the power supply from the PoE/PoE+ device.

 

 

 

 

 

• Is the power cable connected firmly to power that meets the

 

 

required specifications?

22

 

Check whether the connection is appropriately established.

 

 

 

 

 

• Is the housing base attached to the camera firmly?

20

 

Check if it is attached correctly and firmly.

 

 

 

 

 

 

• When the preset positions become inaccurate during use, it is

 

The camera does not move

possible to correct the positions by executing the position refresh

Operating

function.

Instructions

to the preset positions

In addition, when "Position refresh" is set for the created schedule,

(included in

accurately.

the camera position will be corrected periodically. In some situa-

the CD-ROM)

 

 

tions, reconfigure the preset positions.

 

 

 

 

When the camera is pan-

• The camera position may have become inaccurate. Carry out the

Operating

ning/tilting, the camera

refresh position function from the [Default reset] tab of the

Instructions

stops panning/tilting and

"Maintenance" page of the setup menu.

(included in

mechanical noise comes

 

 

the CD-ROM)

from the camera.

 

 

 

 

 

 

The camera starts panning

• This may be caused by noise.

11

unpredictably.

Check the exogenous noise level around the camera.

 

 

 

 

 

• Is the LAN cable connected appropriately?

 

 

Connect the LAN cable appropriately.

 

When the power is turned on,

• Is the hub or router connected to the camera operating appropri-

 

the live indicator lights or

ately?

23

blinks orange.

Check if the hub or router in use is operating appropriately.

 

 

• Isn't the LAN cable connected to the camera broken?

 

 

Replace the cable with another one.

 

 

 

 

33

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Panasonic WV-SW396E, WV-SW395E manual Troubleshooting
Page 32 Page 34

WV-SW395, WV-SW396E, WV-SW395E, WV-SW396 specifications

Panasonic's WV-SW396, WV-SW395E, WV-SW396E, and WV-SW395 are state-of-the-art network security cameras designed to meet the increasing demand for efficient surveillance solutions in various environments, including commercial and residential settings. These cameras are part of Panasonic's advanced security lineup, renowned for their exceptional image quality, reliability, and cutting-edge technology.

One of the standout features of these models is their advanced image processing capabilities. The WV-SW396 and WV-SW396E utilize Panasonic’s unique i-PRO technology, which enables exceptional clarity and detail in both daylight and low-light conditions. With full HD (1080p) resolution and a wide dynamic range (WDR), these cameras ensure that images captured in challenging lighting environments remain clear and vivid.

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In conclusion, the Panasonic WV-SW396, WV-SW395E, WV-SW396E, and WV-SW395 are ideal solutions for those seeking reliable and advanced surveillance options. With their exceptional image quality, intelligent analytics, and robust security features, these cameras represent a remarkable investment in safety and security for both businesses and homes alike. As technology continues to evolve, these models stand out in offering comprehensive surveillance solutions that meet modern security demands.
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