Patton electronic 07MSN5200-QS quick start Customer and Technical Support

A.0 Customer and Technical Support

If you contact Patton support, you should have some system information ready to help us better help you. This information allows us to quickly identify what product you are using and how it is configured. Therefore, we inte- grated a “system report” page that collects all relevant information and presents it to you on one web page. Click on “Support” to access this page – the page also gives you instructions on where to send the report.

Toll-Free VoIP support: call sip:support@patton.com with a VoIP SIP client

Online support: www.patton.com

E-mail support: support@patton.com—answered within 1 business day

Telephone support:

•Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)

•Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)

Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)

A.0 Appendix—Factory default IP addresses

Factory default IP addresses and netmask configuration.

	IP Address	Network mask
WAN interface Ethernet 0 (0/0)	DHCP Client	n/a
LAN interface Ethernet 1 (0/1)	192.168.1.1	255.255.255.0
DHCP server address range (LAN)	192.168.1.10-192.168.1.19	255.255.255.0

SmartNode 5200 Quick Start Guide 9