Warranty Service and Returned Merchandise Authorizations (RMAs) 65
Model 2960/2996 RAS User Manual 6 • Contacting Patton for assistance
Return for credit policy
•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.
•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase
price).
•Over 60 days: Products will be accepted for repairs only.
RMA numbers
RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:
•Completing a request on the RMA Request page in the Support section at www.patton.com
•By calling +1 (301) 975-1000 and speaking to a Technical Support Engineer
•By sending an e-mail to returns@patton.com
All returned units must have the RMA number clearly visible on the outside of the shipping container. Please
use the origi nal packing m aterial that the device c ame in or pack the unit sec urely to avoi d damage dur ing ship-
ping.
Shipping instructions
The RMA number should be clearly visible on the address label. Our shipping address is as follows:
Patton Electronics Company
RMA#: xxxx
7622 Rickenbacker Dr.
Gaithersburg, MD 20879-4773 USA
Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return
shipping costs.