HOW TO GET SERVICE
When you experience trouble with your unit, you should follow these simple procedures before requesting service on your pool/spa heat pump.
1.You should follow all start up procedures as described in this booklet. Without exception you should clean the filtering system thoroughly, consult the manufacturers directions for proper filter cleaning methods. You must eliminate any water flow or filtering system problems. Check all electrical service, breakers and switches.
2.Inform your dealer that the unit is having trouble and you would like them to check the unit for any obvious non warranty problems, including but not limited to: installation specifications, water flow and filtration problems, bypass adjustment, timers and control devices or any field installed options that may effect normal operation of the heat pump.
3.Make sure the filtering system and any control devices are properly adjusted and corrected before you request service from the factory. These listed items and others like them are not considered factory defects. If the factory authorized warranty service is sent to the site and no factory defects are found or there is a problem not associated with the unit as it was manufactured, the pool owner will be liable for all charges. Water flow adjustments, filter cleaning, and control devices, etc. that effect the heater or damage caused by such equipment is not covered under the warranty agreement. The pool owner is responsible for the correct adjustment and maintenance of the filtering system.
4.If the dealer is unavailable to help you, the factory service manager will assist you or your pool service over the phone. The service manager will give suggestions on how to check the filtering system and other obvious prob- lems. You may save yourself the cost of a service call and learn more about your pool heat pump if you take the time to seek advise before requesting the factory service crew. Literature can be sent to you directly that will help you understand the heat pump system.
5.Once you have made contact with the dealer or the factory service department make sure that you can be present when the heater is serviced. The authorized factory service centers will require the pool owner or dealer be present.
| Required Information: | |
Heat Pump Service Department |
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12155 Metro Pkwy, Ste. 5 | Serial # |
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Ft. Myers Florida 33912 | Model # ____________, | |
Install Date ___ / ___ /___ | ||
Dealer Name ______________________ | ||
www.warmpool.com |
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The actual receipt or canceled check may be needed to verify installation date and proof of ownership. Any service request resulting in a repair or adjustment not considered a factory defect with the heater as it was manufactured will be the responsibility of the heater owner and therefore billed directly to the owner. Always read and follow the owners manual and then seek advice from your dealer and / or the installer.
BE ADVISED THERE ARE SEPARATE INSTALLATION, SERVICE & ACCESSORY MANUALS.
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