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Perle Systems TS2, DS1 manual Troubleshooting, Hardware Problems, Communication Issues

Models: DS1 TS2

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G Troubleshooting

Appendix G

Introduction

This chapter provides information that can help resolve problems with the IOLAN.

Hardware Problems

The IOLAN Power/Ready LED is red and stays red for over 10 seconds.

You have a hardware problem that might require factory service. First, try the following:

zIf the IOLAN is not in Console mode, do the following:

a.Set up a direct connection to the IOLAN; see Through the Serial Port for information on this type of connection.

b.Power the IOLAN off.

c.Switch the Console dip switch to On.

d.Power the IOLAN on.

If there is a problem with the IOLAN firmware, you will need to reload the firmware, which can be found either on the CD-ROM that came with the IOLAN or on the Perle website, www.perle.com/downloads (when you access the webpage, select your specific IOLAN model).

zIf the IOLAN is already in Console mode and the Power LED stays red, you need to make arrangements to return the IOLAN.

If you purchased the IOLAN less than 30 days before this problem appears, contact your distributor; otherwise, see the Perle web site (www.Perle.com) for factory service information. Note: no factory service can be performed on IOLANs that have not been registered.

The Power/Ready LED continues to blink green in desktop models.

This is not an error, the Power/Ready LED will blink green when serial port 1 is in Console Mode.

Communication Issues

General communication checks and practices are as follows:

zAre your cables connected and correctly configured? If you are using EIA-232, see EIA-232 Cabling Diagrams to verify that your cables are correctly configured.

zCan you ping your host? If you can ping but packet loss is reported, ping another host/device on the same network. This will tell you whether the problem is specific to the host/device or general to the network.

zAfter entering or changing IP information for your IOLAN, reboot the IOLAN (does not apply when using BOOTP or DHCP). Once the IOLAN has rebooted, other network devices should be able to communicate with it (ping, telnet, etc.). Also, protocols such as ARP and proxy-ARP will work properly.

IOLAN DS1/TS2 User’s Guide, Version 4.5

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Perle Systems TS2, DS1 manual Troubleshooting, Hardware Problems, Communication Issues
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DS1, TS2 specifications

Perle Systems TS2 and DS1 are advanced serial-to-Ethernet devices designed to facilitate seamless integration of serial devices with modern IP networks. These devices serve as crucial tools for businesses looking to enhance their communication capabilities while leveraging existing infrastructure.

One of the standout features of the Perle TS2 and DS1 is their ability to support multiple serial protocols including RS232, RS422, and RS485. This versatile support allows businesses to connect various legacy devices to their networks, ensuring that critical equipment can still communicate effectively in an increasingly digital landscape.

The TS2 model is particularly noted for its dual serial ports, enabling simultaneous communication with multiple devices. This capability is invaluable for applications requiring real-time data transmission, such as remote monitoring and automated control systems. The DS1 model, on the other hand, is designed for single-port use, making it an ideal solution for smaller-scale operations or specific single-device connections.

Both the TS2 and DS1 incorporate advanced features such as configuration through a web interface, which simplifies setup and management. Users can easily access device settings and monitor performance metrics remotely, enhancing operational efficiency. These devices also support various network protocols such as TCP/IP, UDP, and ICMP, ensuring compatibility with a wide range of network architectures.

In terms of security, Perle Systems prioritize user data protection. The TS2 and DS1 offer features including SSL encryption and SSH protection, providing an added layer of security for sensitive information transmitted over the network. This is particularly important for industries where data integrity and security are paramount, such as healthcare and finance.

Additionally, the rugged design of both devices ensures reliable performance even in harsh environments. With extended temperature ratings and robust housing, the TS2 and DS1 can operate in diverse conditions without compromising functionality.

To summarize, the Perle Systems TS2 and DS1 provide a reliable and flexible solution for connecting legacy serial devices to modern networks. With their support for multiple serial protocols, web-based management, robust security features, and rugged design, these devices cater to a variety of industries looking to modernize their communication infrastructure while maintaining existing equipment. Whether for large-scale operations or smaller implementations, the TS2 and DS1 equip businesses with the tools needed for effective serial communication in an IP-driven world.