Perle Systems DS1, TS2 Contacting Technical Support

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Contacting Technical Support

Contacting Technical Support

Making a Technical Support Query

Who To Contact

Note: Perle offers free technical support to Perle Authorized Distributors and Registered Perle

Resellers.

If you bought your product from a registered Perle supplier, you must contact their Technical Support

department; they are qualified to deal with your problem.

Have Your Product Information Ready

When you make a technical support enquiry please have the following information ready:

Product Name

Problem Description

Your Name

Company Name and

Address

Country

Phone Number

Fax Number

Email Address

Making a support query via the Perle web page

If you have an internet connection, please send details of your problem to Technical Support using

the email links provided on the Perle web site in the Support/Services area.

Click here to access our website at the following URL:

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Item Write Details Here

Contents

Main Page Preface About This Book Intended Audience Documentation Typeface Conventions Online Help T able of Contents Preface .................................................................................3 Chapter 1 Introduction......................................................20 Chapter 2 Hardware and Connectivity ............................24 Chapter 3 Configuration Methods ...................................30 Chapter 4 Getting Started.................................................46 Chapter 5 Using DeviceManager and WebManager.......54 Chapter 6 Configuring Serial Ports .................................62 Serial Port Profiles..................................................................... 65 Advanced.................................................................................. 114 Chapter 7 Network Settings ...........................................118 Introduction.............................................................................. 118 IP Settings ................................................................................ 119 Advanced.................................................................................. 123 Chapter 8 Configuring Users .........................................126 Adding/Editing Users .............................................................. 128 Chapter 9 Configuring Security .....................................135 Channels................................................................................... 143 Chapter 10 Configuring I/O Interfaces...........................137 I/O UDP...................................................................................... 162 I/O Modbus Slave..................................................................... 165 Modbus I/O Access.................................................................. 166 TruePort I/O .............................................................................. 171 Accessing I/O Data Via TruePort............................................ 173 Chapter 11 Configuring the System ..............................178 Management............................................................................. 179 Chapter 12 Controlling the I/O Channels ......................186 Chapter 13 System Administration................................188 Appendix A Virtual Modem AT Commands ..................202 Appendix B Pinouts and Cabling Diagrams .................204 Appendix C Setting Jumpers .........................................212 Appendix D I/O Wiring Diagrams...................................217 Wiring I/O Diagrams................................................................. 217 Appendix E TruePort Utility............................................222 Appendix F Accessories.................................................225 Appendix G Troubleshooting.........................................232 Appendix H Data Logging ..............................................240 Page Introduction About the IOLAN IOLAN Family Models IOLAN Features Hardware Software Accessing the IOLAN General Features Security Hardware and Connectivity IOLAN Components Whats Included What You Need to Supply Available Accessories Power Supply Specifications Desktop Models Serial Only Models I/O Models Getting to Know Your IOLAN DS1 TS2 I/O Top View End View Console/Serial Switch Console Mode Serial Mode Powering Up the IOLAN Models with Barrel Connector +- Models with Terminal Block Connector 9-30 VDC Left Right Configuration Methods Configuration Methods Overview Configures an IP Address Requires a Configured IP Address Easy Config Wizard DeviceManager Connecting to the IOLAN Using DeviceManager Page Using DeviceManager Navigating the Options Downloading the Configuration WebManager Connecting to the IOLAN Using WebManager Page Using WebManager Command Line Interface Connecting to the IOLAN Using the CLI Through the Network Through the Serial Port Using the CLI Menu Connecting to the IOLAN Using the Menu Using the Menu DHCP/BOOTP Connecting to the IOLAN Using DHCP/BOOTP Using DHCP/BOOTP DHCP/BOOTP Parameters SNMP Connecting to the IOLAN Using SNMP Using the SNMP MIB Getting Started Easy Configuration Wizard Setting Up the Network Using DeviceManager Using WebManager Using a Direct Serial Connection to Specify an IP Address Using a Direct Serial Connection to Enable BOOTP/DHCP Using ARP-Ping For an IPv6 Network Setting Up the Serial Port(s) Page Setting Up Users Using DeviceManager and WebManager Navigating DeviceManager/WebManager DeviceManager WebManager Using DeviceManager to Connect to the IOLAN Starting a New Session Assigning a Temporary IP Address to a New IOLAN Adding/Deleting IOLANs Manually Logging in to the IOLAN Using WebManager to Connect to the IOLAN Logging into the IOLAN Configuration Files Creating a New IOLAN Configuration in DeviceManager Opening an Existing Configuration File Managing the IOLAN Configuring Serial Ports Serial Ports Functionality Page Resetting a Serial Port Serial Port Profiles Common Tabs Hardware Tab Field Descriptions Page Packet Forwarding Tab Field Descriptions Page Console Management Profile Page Page Page TruePort Profile Page Adding/Editing Additional TruePort Hosts Page Page Page Page TCP Sockets Profile Page Adding/Editing Additional Hosts Page Page Page UDP Sockets Profile Page Page Page Terminal Profile Page Page Page User Service Settings Login Settings Telnet Settings Serial Tunneling Profile Page Page Virtual Modem Profile Page Page Page Phone Number to Host Mapping VModem Phone Number Entry Control Signal I/O Profile Input Signal Field Descriptions Output Signal Field Descriptions Modbus Gateway Profile Page Advanced Field Descriptions Modbus Slave IP Settings Field Descriptions Adding/Editing Modbus Slave IP Settings Page Modbus Slave Advanced Settings Field Descriptions Custom Application Profile General Tab Field Description Advanced Advanced Serial Settings Tab Modems Tab Adding/Editing a Modem Page TruePort Bau d Rate Tab Network Settings IP Settings IPv4 Settings IPv6 Settings Adding/Editing a Custom IPv6 Address Advanced Advanced Host Table Adding/Editing a Host Route List Adding/Editing Routes Page Configuring Users Page Adding/Editing Users General Tab Page Services Tab Advanced Tab Sessions Tab Page Serial Port Access Tab Configuring Security Services Functionality Field Descriptions Configuring I/O Interfaces Technical Specifications Digital I/O Digital Input Digital Output Settings I/O Access Functionality Advanced Slave Modbus Settings Failsafe Timer Functionality UDP Functionality I/O UDP Settings Temperature Functionality Channels Analog Page Digital Input Page Digital Output Page Page Relay Page Digital I/O Extension Page Digital Input/DSR/DCD/CTS Digital Output/Relay/DTR/RTS Page Adding/Editing Additional Hosts Page Temperature Page Alarm Settings Basic Analog Alarm Settings Advanced Analog Alarm Settings I/O UDP UDP Unicast Format UDP Broadcast Packet Analog Section Digital/Relay Section Serial Pin Signal Section UDP Unicast Example I/O Modbus Slave Modbus Serial Application Connected to the Serial Port Modbus Serial Application Connected to the Network Modbus TCP Application Modbus I/O Access Function Codes I/O Coil/Register Descriptions Serial Port Coil/Register Descriptions A4/T4 Registers A4D2/A4R2 Registers D4/D2R2 Registers Serial Pin Signals TruePort I/O TruePort/Modbus Combination API Over TruePort Only Accessing I/O Data Via TruePort Introduction Setup Format of API Commands Get Commands Command Format Response Format Set Commands Command Format Successful Response Format Unsuccessful Response Format Error Codes I/O SNMP Traps Configuring the System Alerts Syslog Management SNMP SNMP Traps Tab Field Descriptions Custom App/Plugin Field Description Advanced Login Tab Field Descriptions Bootup Files Tab Field Descriptions Message of the Day (MOTD) Tab Field Descriptions TFTP Tab Field Descriptions Controlling the I/O Channels I/O Channels Page System Administration Managing Configuration Files Saving Configuration Files Downloading Configuration Files Downloading Configuration Files to Multiple IOLANs Uploading Configuration Files Specifying a Custom Factory Default Configuration Resetting the IOLAN to the Default Configuration Downloading IOLAN Firmware Calibrating I/O Calibrating Analog Input Page Calibrating Temperature Input Calibrating Thermocouple Calibrating RTD Calibrating Analog Channels Resetting Calibration Data Setting the IOLANs Date and Time Rebooting the IOLAN Resetting the IOLAN to Factory Defaults Language Support Loading a Supplied Language Translation Guidance Software Upgrades and Language Files Downloading Terminal Definitions Creating Terminal Definition Files Resetting Configuration Parameters Lost admin Password Virtual Modem AT Commands A Virtual Modem Initialization Commands Page Pinouts and Cabling Diagrams B Pin 14 Pin 25 Serial Pinouts DB25 Female Pin 1 Pin 25 Pin 14 Pin 13 RJ45 DB9 Male (Serial Only) DB9 Male I/O EIA-232 Cabling Diagrams Terminal DB25 Connector DB25 Male DB25 Female RJ45 DB9 Male Modem DB25 Connector DB25 Male RJ45 DB9 Male Setting Jumpers C 1-Port IOLAN IOLAN DB25 Male/Female IOLAN RJ45 IOLAN DB9 2-Port IOLAN Digital I/O Module Analog Input Module I/O Wiring Diagrams D Wiring I/O Diagrams Digital I/O Digital Input Wet Contact Digital Output Sink Digital Output Source Analog Input Current Volt age Temperature Input Thermocouple Relay Output Normally Open Contact Normally Closed Contact TruePort Utility E TruePort Network API I/O Access Over TruePort API Request Format API Response Format Error Codes Accessories F Starter Kit (Adapters/Cable) RJ45F to DB25M DTE Crossover Adapter RJ45F to DB25M DCE Modem Adapter RJ45F to DB25F DTE Crossover Adapter RJ45F to DB9M DTE Crossover Adapter RJ45F to DB9F DTE Crossover Adapter Sun/Cisco RJ45M Connector Cable for Rack Mount Models Page Troubleshooting G Hardware Problems Communication Issues DeviceManager Problems Host Problems Login Problems Page Problems with Terminals Unknown IP Address DHCP/BOOTP Problems Language Problems Long Reboot Cycle I/O Models IPv6 Issues Contacting Technical Support Making a Technical Support Query Who To Contact Have Your Product Information Ready Making a support query via the Perle web page Repair Procedure Feedback on this Manual Data Logging H Trueport Profile TCP Socket Profile Modbus Remapping I Modbus Remapping Feature Create a configuration file Line format for one UID is: Page Glossary Page Index A B C D O P R S T