Petsafe RFA-67 manual Additional Information

Troubleshooting

Receiver Collar is not beeping	• Check battery to make sure it is installed properly.
or correcting.	• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short
	Loop Test” (page 17).
The Receiver Collar is	• Test the Receiver Collar with the Test Light walking toward the Boundary Wire.
beeping, but the pet is not	• If the Test Light flashes, check the fit of the Receiver Collar.
responding to the Static	• Trim your pet’s fur where the Contact Points touch the neck and/or purchase longer
Correction.	Contact Points by contacting the Customer Care Center at 1-800-732-2677.
	• Repeat training steps to reinforce training.
	• Purchase a stronger Receiver Collar by contacting the Customer Care Center at
	1-800-732-2677.
The Receiver Collar has to be	• Replace battery.
held on top of the Boundary	• Adjust Boundary Width Control knob clockwise to increase the distance from the
Wire to activate.	Boundary Wire that the Receiver Collar activates.You can also adjust the Boundary
	Control Switch to another setting.
	• If using a Double Loop, make sure Boundary Wires are separated 3 to 5 feet.
	• If the Receiver Collar still has to be held on top of the Boundary Wire, contact the
	Customer Care Center at 1-800-732-2677.
The Receiver Collar activates	• Turn the Boundary Width Control knob counterclockwise to decrease the distance
inside the house.	from the Boundary Wire that the Receiver Collar activates.
	• Make sure the Boundary Wire is not running too close to the house. The signal can
	transmit through the walls of your house.
	• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
I have an inconsistent signal.	• Make sure Fence Transmitter is at least 3 feet from large metal objects or appliances.
	• Make sure all Boundary Wire turns are gradual.
	• Make sure the Boundary Wire is not running parallel to and within 5 feet of
	electrical wires, neighboring containment systems, telephone wires, television or
	antenna cables, or satellite dishes.
	• If a neighboring containment system may be causing an inconsistent signal, contact
	the Customer Care Center at 1-800-732-2677 to see if a different frequency system
	will help your situation.
The Power and Loop Indicator	• Check that the Power Adapter is plugged into the Fence Transmitter.
Lights are off.	• Try plugging into another 120-volt outlet.
	• If the lights still do not come on, the Fence Transmitter and/or Power Adapter
	needs to be replaced. Contact the Customer Care Center at 1-800-732-2677.
The Power Light is on, the	• Make sure both ends of the Boundary Wire are plugged into Boundary Wire Terminals
Loop Indicator Light is off,	and that 1⁄2 inch of the insulation is stripped so that the copper wire is exposed.
and the Fence Transmitter	• Perform the “Short Loop Test” (page 17) to determine if the Fence Transmitter needs
loop alarm is sounding.	to be replaced or if the Boundary Wire is broken.
	• If the Fence Transmitter is functioning properly, you have a break in your Boundary
	Wire. See the “Locating a Break in the Wire” (page 17) section in this guide.

Additional Information

•The Boundary Wire is buried so that it is not accidentally tripped over or cut. Use care when using a weed eater or when digging near the Boundary Wire to prevent damage.

•The system should only be used with healthy pets. Contact your veterinarian if you have concerns about the medical condition of your pet (medication, pregnant, heart conditions, etc.).

•This system is not for vicious or aggressive pets. If your pet may pose a threat to others, DO NOT USE THIS SYSTEM. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

•The PetSafe® In-Ground Fence™ is for residential use only.

•The Static Correction will get your pet’s attention, but will not cause harm. It is designed to startle, not to punish.

•Test the Receiver Collar at least once a month to verify that it is functioning properly. Check that it activates at the Boundary Wire. Battery life depends upon how often the Receiver Collar is activated.

•Remove the Receiver collar from your pet when indoors for the comfort of your pet.

•Never leave the Receiver Collar on your pet for more than 12 consecutive hours.

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