10. Troubleshooting
If a fault occurs, first check the points listed below
before taking the projector for repair. If you are unable to remedy a problem by following these hints, consult your dealer or service organisation.
Warning:
Under no circumstances should you try to repair the projector yourself as this could invalidate the warranty.
PROBLEM
–POSSIBLE CAUSE
• SOLUTION
Image is not displayed
–Mains lead is not correctly connected.
• Correctly connect mains lead.
–The filter holder is not installed correctly or is damaged.
•Install the filter holder correctly (see ‘Cleaning the dust filter’ under ‘Maintenance’).
–Lamp holder cover is not closed correctly or the lamp holder is damaged.
•Close the cover correctly (see ‘Lamp replacement’ under ‘Maintenance’).
–Signal cable not correctly connected.
• Connect signal cable correctly.
–The projector is in Off position.
•Press Stand by On to switch on the projector.
Lamp ceased to operate or does not light up at all (indicator fast flashes red)
–Lamp is still hot while the projector attempts to restart the lamp.
•Do not switch the set off; it will restart the lamp automatically within a few seconds.
–Lamp circuit failure or
•Take the projector to your nearest Service Centre, or
•Replace lamp (see ‘Maintenance’).
Lamp indicator lights up orange
–Lamp life has expired or almost expired (less than 100 hours to go).
•See warning messages on the start up screen for details.
Standby LED is red and flashing fast
–Too high ambient temperature
•The projector will go into Standby mode. Allow the projector to cool down; this may take up to 30 minutes. When the LED stops flashing press any key to activate the projector again.
–Blocked air inlets/dirty dust filter
•The projector will go into Standby mode. Clean air inlets or dust filter and allow the projector to cool down; this may take up to 30 minutes. When the LED stops flashing press any key to activate the projector again.
Poor colour
–Wrong video system has been selected.
•Select the correct video system (see the selection of the video system under ‘Operation’).
•Adjust brightness, contrast, saturation or hue (see ‘Display and picture control’ under ‘Operation’).
Image is blurred
–Image is not focused.
• Adjust focus ring.
–Distance between projector and screen is not correct.
•Adjust the distance between the projector and the screen.
–Signal cable is not correctly connected.
• Connect signal cable correctly.
Image does not match up with the projected screen
–Shift and/or Horizontal size are not adjusted correctly.
• Adjust Shift or Horizontal size (See ‘Display and Picture control’, sections ‘Data only’ and ‘Data and
• Activate the
Picture rolls
–Signal cable is not correctly connected.
• Connect signal cable correctly.
No sound
–Audio cable is not correctly connected.
• Connect audio cable correctly.
–Volume is not adjusted.
•Adjust volume.
–
• Cancel
Caution!
Always reduce/check the volume setting of connected amplifiers before switching off A/V mute, to prevent damage to speakers.
The projector does not react to commands from the remote control
–Distance is too great.
• Reduce distance.
–Batteries are exhausted.
•Replace batteries (see ‘Inserting the batteries in the remote control’).
–IR sensor is obstructed.
• Remove obstacle.
–Remote control is not switched on (only trackball remote controle).
•Switch on the remote control.
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