EN

 

 

Troubleshooting

 

 

 

 

 

 

Symptom

Possible cause/Remedy

 

 

 

 

 

 

No picture

< Verify if the supplied cables are connected properly. (The aerial cable to the

 

 

 

TV, the other aerial to your recorder, the power cables, ..)

 

 

 

< Verify if you selected the correct source.

 

 

 

< Verify if the child lock has been switched off.

 

 

 

 

 

 

Poor picture

< Verify in the Manual installation menu if you have selected the correct TV

 

 

 

system.

 

 

 

< Verify if your TV or house aerial isn't located too close to loudspeakers,

 

 

 

non-earthed audio equipment or neon lights, etc.

 

 

 

< Mountains or high buildings can cause double pictures or ghost images.

 

 

 

Sometimes you can improve the picture quality by changing the direction of

 

 

 

the aerial.

 

 

 

< Is the picture or teletext unrecognisable or do you experience bad teletext

 

 

 

reception ? Verify if you have entered the correct frequency, or fine tune the

 

 

 

frequency for that specific channel or adjust the antenna direction if the

 

 

 

problem isn’t solved by finetuning. See Installation,Analogue: manual

 

 

 

installation, p. 26.

 

 

 

 

 

 

Poor colour

< Select Factory settings in the Installation menu.

 

 

 

< Verify the connections between the optional equipment and the TV.

 

 

 

 

 

 

No sound

< Verify if the volume isn't at minimum.

 

 

 

< Verify if the sound hasn't been muted with the ¬ key.

 

 

 

Verify the connections between the optional equipment and the TV.

 

 

 

 

 

 

No digital channels

< Contact your dealer about Digital Video Broadcasting Terrestrial signal

 

 

 

availability in your country.

 

 

 

 

 

 

The remote does

< Verify if the remote is set correctly for the equipment your are using.

 

 

not function

< Verify if the batteries are not dead. Replace the batteries.

 

 

 

You can still use the keys at the left side of the TV.

 

 

 

< Select TV mode on your remote control.

 

 

 

< When pressing a key and some key leds are blinking with a higher speed

 

 

 

and lower intensity than in a normal working condition, and your TV does

 

 

 

not react on the key press, remove the batteries out of the remote control

 

 

 

and put them back again.

 

 

 

 

 

 

The remote of

< The infrared signals of the screen may influence the reception sensibility

 

 

connected equip-

of other peripherals.

 

 

ment does not

Solution: replace the batteries of the remote of other peripheral

 

 

function well

equipment.

 

 

 

 

 

 

No photo or music

< Verify if the source complies with a supported code.

 

 

play or in poor

 

 

 

quality

 

 

 

 

 

 

 

No stable or not

<Verify if you have selected the correct VGA mode in your PC.

 

 

synchronised VGA

See Connect a PC, p. 47.

 

 

picture

< Verify the connections between the TV and the PC.

 

 

 

 

 

 

No solution found

<Switch off your TV off and then on again once.

 

 

for your picture or

Never attempt to repair a defective TV yourself.

 

 

sound problem

Verify with your dealer or call a TV technician.

 

 

 

 

 

 

Red blinking led

< Unplug the mains cord for 10 seconds and insert it in again.

 

 

 

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Philips 32PF9631D/10 instruction manual Troubleshooting