9 Troubleshooting
This section describes commonly encountered issues and accompanying solutions.
General TV issues
The TV does not switch on:
•• Disconnect the power cable from the power outlet. Wait for one minute then reconnect it.
•• Check that the power cable is securely connected.
•• Check that the power switch at the bottom/back of the TV is switched on.
The TV does not respond to remote control or side controls when switched on.
•• The TV requires some time to start up. During this time, the TV will not respond to the remote control or side controls. This is normal behavior.
The remote control is not working properly:
•• Check that the remote control batteries are correctly inserted according to the +/- orientation.
•• Replace the remote control batteries if they are flat or weak.
•• Clean the remote control and TV sensor lens.
The standby light on the TV blinks red:
•• Disconnect the power cable from the power outlet. Wait until the TV cools down before reconnecting the power cable. If the blinking reoccurs, contact Philips Consumer Care.
You forgot the code to unlock the child lock feature
•• Enter ‘8888’.
The TV menu is in the wrong language.
•• Change the TV menu to your preferred language.
When turning the TV on/off/to standby, you hear a creaking sound from the TV chassis:
•• No action is required. The creaking sound is normal expansion and contraction of the TV as it cools and warms up. This does not impact performance.
When the TV is in standby mode, a startup splash screen is displayed, then returns to standby mode.
•• This is normal behavior. The startup screen is displayed when the TV is disconnected from the mains and reconnected.
TV channel issues
Previously installed channels do not appear in the channel list:
•• Check that the correct channel list is selected.
No digital channels were found during the installation:
•• Check that the TV supports
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