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Before Calling Service
Symptom |
| What to do | |
TV remote control does not work | • | Check that the batteries are installed correctly. | |
| • Replace the batteries, if necessary. |
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| • Clean the remote control and the | ||
| • Be no farther than 6 meters from the TV when using the remote control and aim the remote | ||
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| control toward the TV’s | |
| • If the remote control still will not work, use the keys on the TV. | ||
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No power | • | Check that the TV’s power cord is plugged into the mains socket. If there is still no power, | |
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| disconnect the plug. Wait for 60 seconds and reinsert the plug and then switch on the TV again. | |
| • See if the outlet is controlled by a wall switch. |
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| • If you are using an AC power strip, be sure the fuse on the power strip is not blown. | ||
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No picture | • | Check the antenna connection at the rear of the TV to see if it is properly connected to the TV | |
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| input terminal. |
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| • The broadcast station may be experiencing difficulty. Try another channel. | ||
| • Adjust the contrast and brightness settings or select another picture setting with the Smart | ||
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| Picture key on the remote control. |
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| • If using peripheral equipment through the A/V inputs, be sure it is properly connected. | ||
| • Be sure you have selected the correct signal source for viewing. | ||
| • If you are attempting to view a picture from a | ||
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| to the AV4 and AV5 sockets, be sure you have switched the DVD player to | |
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| mode. |
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| • If you are using an HD receiver, be sure its output is set correctly (to HD or SD), based on the | ||
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| connection to the TV you have made. |
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Good picture but no sound | • | Increase the volume. |
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| • Check that the TV is not muted; press the [ key on the remote control. | ||
| • When no signal is detected, the TV automatically switches off the sound. This is proper | ||
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| operation and does not indicate a malfunction. | |
| • Check the transmission system’s sound settings on the set. | ||
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Good sound but poor colour or no picture | • | Adjust the contrast and brightness setting or select another picture setting with the Smart | |
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| Picture key on the remote control. |
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| • Check the transmission system’s colour settings on this set. | ||
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Poor picture | • | Poor picture quality sometimes occurs when an | |
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| connected to the side panel (AV3) of the TV when another peripheral is connected to AV1 or | |
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| AV2 simultaneously. In this case, switch off one of the other peripherals. | |
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Snowy picture and noise | • | Check the antenna connection. |
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Colour patch (unevenness) | • | Switch off the TV by the mains power key. Wait for 20 minutes before switching on again. | |
| • Be sure you have made connections correctly. |
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| • If you have connected digital equipment to the AV4 and AV5 sockets, check the | ||
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| setting on the equipment or TV and change the setting on either if necessary. | |
| • Check to be sure the TV is not placed too near speakers or magnetic objects. | ||
| • Adjust the TV’s convergence. |
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Horizontal dotted lines | • | This may be caused by electrical interference from appliances such as hair dryers or vacuum | |
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| cleaners or other sources such as neon lights. Turn off the appliance or move the TV. | |
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Double images or “ghost” images | • | ||
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| improve the picture. |
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One white line across the screen | • | Switch the TV off immediately and consult a qualified service person. | |
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NICAM sound distortion (crackling noise) | • | This could be due to antenna siting or reflected signal. | |
| • | Switch over to “MONO” by pressing the | key on the remote control. |
If your problem is not solved, switch the TV off and then back on again once. Never attempt to repair a defective TV yourself. Check with your dealer or call a TV technician.
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