Before Calling Service

Symptom

 

What to do

TV remote control does not work

Check that the batteries are installed correctly.

 

• Replace the batteries, if necessary.

 

 

• Clean the remote control and the remote-sensor window on the TV.

 

• Be no farther than 6 meters from the TV when using the remote control and aim the remote

 

 

control toward the TV’s remote-sensor window.

 

• If the remote control still will not work, use the keys on the TV.

 

 

 

No power

Check that the TV’s power cord is plugged into the mains socket. If there is still no power,

 

 

disconnect the plug. Wait for 60 seconds and reinsert the plug and then switch on the TV again.

 

• See if the outlet is controlled by a wall switch.

 

 

• If you are using an AC power strip, be sure the fuse on the power strip is not blown.

 

 

 

No picture

Check the antenna connection at the rear of the TV to see if it is properly connected to the TV

 

 

input terminal.

 

 

• The broadcast station may be experiencing difficulty. Try another channel.

 

• Adjust the contrast and brightness settings or select another picture setting with the Smart

 

 

Picture key on the remote control.

 

 

• If using peripheral equipment through the A/V inputs, be sure it is properly connected.

 

• Be sure you have selected the correct signal source for viewing.

 

• If you are attempting to view a picture from a progressive-scan-capable DVD player connected

 

 

to the AV4 and AV5 sockets, be sure you have switched the DVD player to progressive-scan

 

 

mode.

 

 

• If you are using an HD receiver, be sure its output is set correctly (to HD or SD), based on the

 

 

connection to the TV you have made.

 

 

 

 

 

Good picture but no sound

Increase the volume.

 

 

• Check that the TV is not muted; press the [ key on the remote control.

 

• When no signal is detected, the TV automatically switches off the sound. This is proper

 

 

operation and does not indicate a malfunction.

 

• Check the transmission system’s sound settings on the set.

 

 

 

Good sound but poor colour or no picture

Adjust the contrast and brightness setting or select another picture setting with the Smart

 

 

Picture key on the remote control.

 

 

• Check the transmission system’s colour settings on this set.

 

 

 

Poor picture

Poor picture quality sometimes occurs when an S-VHS camera or camcorder has been

 

 

connected to the side panel (AV3) of the TV when another peripheral is connected to AV1 or

 

 

AV2 simultaneously. In this case, switch off one of the other peripherals.

 

 

 

 

Snowy picture and noise

Check the antenna connection.

 

 

 

 

Colour patch (unevenness)

Switch off the TV by the mains power key. Wait for 20 minutes before switching on again.

 

• Be sure you have made connections correctly.

 

 

• If you have connected digital equipment to the AV4 and AV5 sockets, check the colour-space

 

 

setting on the equipment or TV and change the setting on either if necessary.

 

• Check to be sure the TV is not placed too near speakers or magnetic objects.

 

• Adjust the TV’s convergence.

 

 

 

 

Horizontal dotted lines

This may be caused by electrical interference from appliances such as hair dryers or vacuum

 

 

cleaners or other sources such as neon lights. Turn off the appliance or move the TV.

 

 

 

Double images or “ghost” images

High-rise building or hills may be obstructing reception. Try using a highly directional antenna to

 

 

improve the picture.

 

 

 

 

One white line across the screen

Switch the TV off immediately and consult a qualified service person.

 

 

 

NICAM sound distortion (crackling noise)

This could be due to antenna siting or reflected signal.

 

Switch over to “MONO” by pressing the

key on the remote control.

If your problem is not solved, switch the TV off and then back on again once. Never attempt to repair a defective TV yourself. Check with your dealer or call a TV technician.

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Philips 50PP8545, 43PP8545 user manual Before Calling Service, Symptom What to do

43PP8545, 50PP8545 specifications

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