General Information:Troubleshooting

TROUBLESHOOTING

Check This List of Symptoms and Possible Solutions Before Requesting Service

You may be able to solve the problem yourself. Charges for TV installation and adjustment of customer controls are not cov- ered under your warranty.

If you need to call a customer service representative, please know the model number and serial number of your product before you call. This information is displayed on the back of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product. Our representative will be happy to assist you. To reach our Customer Care Center, call 1-800-531-0039.

Difficulties and Possible Solutions (*Q refers to the Quick Use and Setup Guide that came with your TV.)

The TV remote control does not work

•Check that the batteries are installed correctly. See page Q-2*.

•If the batteries are dead, replace them with two “AA” size heavy duty (zinc chloride) or alkaline batteries. See page *Q-2.

•Be no farther than 30 feet from the TV when using the remote control and point the remote toward the remote-sensor window on the TV. See page *Q-2 for the location of the remote sensor window.

•Clean the remote control and the remote sensor window on the TV. See page *Q-2 for the location of the remote sensor window.

•Check the TV power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote power or TV power/standby button again. To locate the TV power/standby button, see page *Q-2.

•If you have your TV plugged into an AC power strip, ensure that the fuse on the power strip is not blown.

•Check to see if the TV is on a wall switch.

The TV has no power

•Check the TV’s power cord. Unplug the TV, wait 10 seconds, then reinsert the plug into the outlet and push the remote-control power or TV power/standby button again. The location of the TV power/standby button is illustrated on page *Q-2.

•Check that the outlet is not on a wall switch.

•If you are using an AC power strip, be sure the fuse on the power strip is not blown.

You cannot get a picture

•Be sure that you have made signal connections correctly and securely. See pages *Q-1,*Q-2,7–10, and 12–16.

•Check the Tuner Mode control for the correct tuner setting. See page *Q-4.

•Try running the Auto Program feature. See page *Q-5.

•Ensure that you have selected the correct picture signal source using the AV (remote) or Source Select (TV) buttons. See page 24.

•If you are attempting to view a picture from a progressive-scan-capable DVD player connected to the HD inputs, ensure that you have switched the DVD player to progressive-scan mode. See page 13, as well as the DVD player’s directions-for-use manual.

•If you are using an HD receiver, ensure that its output is set correctly (HD or SD) based on the connection to the TV you have made. See page 15. Also, refer to the directions-for-use manual that came with the HD receiver.

Picture is fuzzy or out of focus

Check the set’s convergence and adjust if necessary. See page *Q-8.

You cannot see a picture when you play a VCR tape

Press the AV button on the remote control or the Source Select button on the TV until you have selected the source to which you connected the VCR. See page 24 (AV button) or page *Q-2 (Source Select button).

You cannot tune to a particular channel

•Use the number buttons on the remote instead of the CH + or – buttons. See page *Q-3(remote-control buttons).

•If necessary, select the Tuner Mode and run Auto Program to store channels in the set’s memory. See pages *Q-4 and *Q-5.

You see scrolling images

Check to ensure that you have made connections correctly. See pages *Q-1,*Q-2,7–10, and 12–16.

The list of difficulties and possible solutions continues on the next page.

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Philips 51PW9363, 60PW9363, 55PW9363 manual Troubleshooting, TV has no power
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60PW9363, 55PW9363, 51PW9363 specifications

The Philips 51PW9363, 55PW9363, and 60PW9363 are part of Philips' high-quality line of rear projection televisions that were notable for their impressive picture quality and innovative features at the time of their release. These models exemplify the advancements in display technology, providing a compelling viewing experience for film and television enthusiasts.

One of the primary characteristics of these televisions is their use of advanced DLP (Digital Light Processing) technology. This technology utilizes micro mirrors to project images, which leads to brighter and sharper images with greater color accuracy compared to traditional CRT televisions. DLP also enables superior motion handling, making these models ideal for fast-paced action films and sports.

The screens on the Philips PW9363 series range from 51 to 60 inches, providing ample display size for an immersive viewing experience. The televisions boast a resolution of 1280x720 pixels, which is sufficient for high-definition content and contributes to a clear picture quality. Additionally, they incorporate a wide viewing angle feature, allowing users to enjoy consistent picture quality from various positions in the room.

Another defining feature of the Philips PW9363 series is its Ambilight technology. This unique feature enhances the viewing experience by extending the colors of the on-screen image into the surrounding environment. It creates an atmospheric effect that can make movies and video games more engaging. The Ambilight system is adjustable, allowing users to customize the intensity of the colors based on their preferences.

Connectivity options on these models include multiple HDMI inputs, component video inputs, and a digital audio output. This variety allows users to connect various devices such as Blu-ray players, gaming consoles, and sound systems, ensuring a versatile home theater setup.

In addition to stellar picture quality and connectivity, the Philips PW9363 series is engineered with user-friendly features like an intuitive remote control and built-in preset TV settings that cater to different viewing scenarios. These televisions also include an integrated tuner for digital broadcasts, providing convenience for users to access regular television programming without the need for additional devices.

Overall, the Philips 51PW9363, 55PW9363, and 60PW9363 stand out for their combination of DLP technology, Ambilight features, and user-centric design, making them a solid choice for consumers seeking quality entertainment options in the home theater landscape.
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