8 | TROUBLESHOOTING |
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Problem | Explanation / Resolution |
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| • | Ensure that a null modem serial cable is connected between the IntuiKey keyboards and the serial |
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| hub. |
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| • | Ensure that the appropriate communications port is properly configured for the serial hub. |
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Keyboards are not communicating with the ADIM | • | Ensure that the serial hub is connected to the network switch with a |
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• | Ensure that the ADIM software computer is connected to the network switch with a |
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Software |
| Ethernet cable. |
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| NOTE: If the COM port light is green (OK), this confirms the ADIM software successfully opened the |
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| COM port. (The COM port exists and is not in use by another application.) |
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Pressing ADIM Controls on the IntuiKey |
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results in the Allegiant monitor displaying the output | • | Set the |
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of the |
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Playback mode. (No error messages are displayed |
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on the Allegiant monitor.) |
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| • | Ensure that the ADIM software is up and running in normal operations mode. |
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| • | Verify that the |
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Keyboards display ADIM | • | The keyboard may go |
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| disturbance is present on the system’s serial and/or ethernet interfaces. To |
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| first identify and remove the source of the disturbance, or protect the system’s serial and/or ethernet |
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| interfaces from the disturbance, and then close and restart the ADIM PC software. |
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| • | Verify that the serial hub and ADIM PC is on the same network segment. |
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Error Message 100 | The ADIM system has found the DVR associated with the keyboard user’s request, but another user is |
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DVR in Use is displayed on the IntuiKey keyboard |
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presently using the DVR. |
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when DVR Control is pressed on the IntuiKey |
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• | Wait for the DVR to be released by the other user. |
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keyboard |
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| The user has requested playback from a device (either a camera or monitor) that could not be found in |
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| the ADIM mapping tables. |
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Error Message 101 | • | Ensure that the ADIM mapping tables are correct. |
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Requested Devices Not Found is displayed on the | • | Ensure that the DVR associated with the requested device is |
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IntuiKey keyboard | • | Ensure that in the case of a camera not being found that the associated DVR is marked as a playback |
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| or backup DVR. |
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| • | Ensure that in the case of a monitor not being found, the associated DVR is marked as a review DVR. |
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| Communications have failed between the ADIM PC software and the IntuiKey keyboards. |
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| • | Verify that the ADIM software is still running. |
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| • | Examine the Log file in the ADIM software to determine the reason for the communications failure. |
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Error Message 102 | • | Ensure that the keyboard is connected to the serial hub using a |
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ADIM Communication Error is displayed on the | • | Ensure that the serial hub is turned on and functioning properly (consult the manual that came with |
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IntuiKey keyboard |
| serial hub). |
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| • | Ensure that the keyboard is connected to the same serial port as defined in the ADIM software. |
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| • | Ensure that the ADIM system has associated a valid serial port to the keyboard. |
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| • | Ensure that the ADIM software and PC is running properly. |
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Error Message 103 | The ADIM software wishes to gain attention of the user due to detection of an error. |
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ADIM General Error is displayed on the IntuiKey |
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• | Consult the ADIM software PC and associated log file. |
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keyboard |
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Error Message 104 | The IntuiKey keyboard and ADIM software are not synchronized. |
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ADIM Mode Conflict Error is displayed on the |
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No action is required; the keyboard and ADIM software will automatically synchronize. |
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IntuiKey keyboard |
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18
