User Manual BDS4241V/BDH4241V/BDH5021V

9.2TROUBLESHOOTING

Symptom

Possible Cause

Remedy

 

 

 

 

 

No picture is displayed

1

The power cord is disconnected.

1

Plug in the power cord.

 

2

The main power switch on the back of the

2

Make sure the power switch is switched on.

 

 

monitor is not switched on.

3

Connect a signal connection to the monitor.

 

3

The selected input has no connection.

4

Press any key on your keyboard.

 

4

The monitor is in standby mode in RGB

 

 

 

 

mode.

 

 

Interference displayed on the

Caused by surrounding electrical appliances,

Move the monitor to another location to see if

monitor or audible noise is

cars/motorcycles or fluorescent lights.

the interference is reduced.

heard

 

 

 

 

Color is abnormal

The signal cable is not connected properly.

Make sure that the signal cable is

 

 

 

attached firmly to the back of the

 

 

 

monitor.

Picture is distorted with

1

The signal cable is not connected properly.

1

Make sure that the signal cable is attached

abnormal patterns

2

The input signal is beyond the capabilities of

 

firmly.

 

 

the monitor.

2

Check the video signal source to see if it is

 

 

 

 

beyond the range of the monitor. Please

 

 

 

 

verify its specifications with this monitor’s

 

 

 

 

specification section

Display image doesn’t fill up

1

If under RGB mode, the H-Size and V-Size is

1

Use H-Size and V-Size to adjust the size of

the full size of the screen

 

incorrectly set.

 

the video.

 

2

If under AV1, AV2, or Component with 480i

2

Use the WIDE key to scroll through various

 

 

input, the 4:3 WIDE mode is switched on.

 

full screen modes.

Can hear sound, but no

Improperly connected source signal cable.

Make sure that both video inputs and sound

picture

 

 

inputs are correctly connected.

Can see picture but no sound

1

Improperly connected source signal cable.

1

Make sure that both video inputs and sound

is heard

2

Volume is turned all the way down.

 

inputs are correctly connected.

 

3

MUTE is turned on.

2

Use VOLUME +/- to hear sound.

 

 

 

3

Switch MUTE off by using the MUTE button.

Some picture elements do

Some pixels of the plasma display may not turn

This monitor is manufactured using an

not light up

on

 

extremely high level of precision technology;

 

 

 

however, sometimes some pixels of the monitor

 

 

 

may not display.

 

 

 

This is not a malfuction. Please see the enclosed

 

 

 

warranty card for more information.

After-Images can still be seen

A still picture is displayed for an over extended

Do not allow a still image to be displayed for an

on the monitor after the

period of time.

extended period of time as this can cause a

monitor is powered off.

 

 

permanent after-image to remain on the

(Examples of still pictures

 

 

monitor.

include logos, video games,

 

 

 

 

computer images, and images

 

 

 

 

displayed in 4:3 normal

 

 

 

 

mode)

 

 

 

 

 

 

 

 

 

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Philips BDH5021V, BDS4241V user manual Troubleshooting, Symptom Possible Cause Remedy