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Dell SC1435 owner manual Troubleshooting Your System

Models: SC1435

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Troubleshooting Your System

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Dell SC1435 owner manual Troubleshooting Your System

Contents

Dell PowerEdge SC1435 Systems W . d e l l . c o m s u p p o r t . d e l l . c o mAugust HJ362 Contents Baseboard Management Controller Configuration Memory Module Installation GuidelinesRemoving and Replacing the Front Bezel Control Panel Assembly Service-Only Procedure Troubleshooting System Cooling Problems Troubleshooting a SAS RAID Controller CardReturning Items for Warranty Repair or Credit 121129 Dell Enterprise Training and CertificationContents Other Information You May Need About Your SystemAccessing System Features During Startup Front-Panel Features and Indicators Panel display error codes during system startup System can cause the indicator to flash blue toProblem USB connectorsBack-Panel Features and Indicators Power Indicator CodesConnecting External Devices NIC Indicator Codes Diagnostics Indicator CodesPower Button Indicators Indicator FunctionTroubleshooting a Hard Drive on Other failureSystem Messages System Setup program Correct the settings. See Using Cable. See Troubleshooting a USBInvalid memory configuration Retry Remote ConfigurationCarry out the command Specific information. Note Action to resolve the problemFaulty keyboard controller faulty See Getting Help on Manufacturing modeSystem Setup program, or no On page 23. If necessary, installFaulty system board See Getting Help on No operating system on diskette Use a bootable disketteAppropriate drives installed in your Or faultyFaulty diskette or hard drive Operating system cannot readIncorrect Time or Date settings Faulty system battery23. If the problem persists On the boot hard driveDiagnostics Messages Alert MessagesEntering the System Setup Program Responding to Error MessagesUsing the System Setup Program System Setup Options Using the System Setup ProgramMain Screen CPU Information Screen on System Setup Program Options Description Boot Sequence Boot Sequence RetryTo boot after 30 seconds Using the Setup Password on page 32 for more informationMemory Information Screen CPU Information ScreenIntegrated Devices Screen System Security Screen System and Setup Password Features Using the System PasswordLast default RestoredUsing the System Setup Program Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationSee Disabling a Forgotten Password on Entering the BMC Setup Module BMC Setup Module OptionsInstalling System Components Recommended ToolsInside the System Optical drive optionalRemoving and Replacing the Front Bezel Removing the Bezel Key lockOpening and Closing the System Opening the SystemCooling Shroud Closing the SystemRemoving the Cooling Shroud Cooling Fan Modules Replacing the Cooling ShroudRemoving a Cooling Fan Module Replacing a Cooling Fan Module Cooling fan modulesPower Supply Removing the Power SupplyInstalling the Power Supply Removing and Installing a Power SupplyInstalling an Expansion Card Expansion CardsRemoving an Expansion Card Expansion card Expansion-card latchMemory Module Installation Guidelines Sample Memory ConfigurationsSystem Memory Dual-Processor Memory Configurations Total Single-Processor Memory Configurations Total512 MB 12 GB 16 GB Installing System Components MemoryNon-Optimal Memory Configurations Installing Memory ModulesEjectors Installing System Components Removing Memory Modules Processors Removing a ProcessorInstalling and Removing the Heat Sink Heat sink CoverInstalling a Processor Adding second processor Processor ZIF socket Socket keyInstalling System Components Installing the Optical Drive in the System Optical DriveRemoving the Optical Drive from the System Hard Drives Removing the Optical Drive from the Drive TrayInterposer board TabsInstalling a Hard Drive Optional SAS RAID ControllerBefore You Begin Configuring the Boot Device Hard drive bayRiser board alignment pins Installing System Components Expansion-Card RiserRemoving an Expansion-Card Riser System Battery Installing an Expansion-CardRiserReplacing the System Battery System battery is a 3.0-volt V, coin-cell batteryConnector Control Panel Assembly Service-Only Procedure Removing the Control PanelInstalling the Control Panel System Board Service-Only Procedure Removing the System BoardInstalling a System Board System-board trayInstalling System Components Installing System Components Safety First-For You and Your System CD drive activity indicatorStart-Up Routine Lights on the system front panelChecking Basic Power Problems Troubleshooting IRQ Assignment ConflictsChecking the Equipment Troubleshooting External Connections Troubleshooting the Video SubsystemMonitor is not working properly Video memory is faulty Math coprocessorTroubleshooting Basic I/O Functions Troubleshooting the KeyboardTroubleshooting the Mouse Troubleshooting a Serial I/O Device Troubleshooting a USB DeviceTroubleshooting a NIC Troubleshooting a Wet SystemNIC cannot communicate with network Liquid spilled on the system Excessive humidityTroubleshooting a Damaged System System was dropped or damagedTroubleshooting the System Battery Troubleshooting the Power SupplyPower button indicator is off Troubleshooting System Cooling Problems Troubleshooting a FanTroubleshooting System Memory Troubleshooting Your System Troubleshooting an Optical Drive Troubleshooting a Hard DriveAction Troubleshooting Your System Troubleshooting a SAS RAID Controller Card Troubleshooting an Expansion Card Action Troubleshooting the Microprocessors Troubleshooting Your System Troubleshooting Your System Using Dell PowerEdge Diagnostics System Diagnostics FeaturesRunning the System Diagnostics When to Use the System Diagnostics Running the System DiagnosticsSystem Diagnostics Testing Options Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options Viewing Information and ResultsRunning the System Diagnostics System Board Jumpers Jumpers and Connectors System Board JumpersSystem Board Jumper Settings Jumper SettingDescription NvrmclrJumpers and Connectors System Board Connectors System Board Connectors Jumpers and ConnectorsSystem Board Connectors Description Riser board connectorMemory module connector, slot Microprocessor 2 connectorRiser Boards PCIe Riser BoardOnline Services Technical AssistanceGetting Help AutoTech Service Automated Order-Status ServiceTechnical Support Service Electronic Quote ServiceGetting Help Before You Call Page Contacting Dell 100Mail la-techsupport@dell.com General Support Toll-free Mail la-techsupport@dell.com General SupportTechnical Support Services 101Technical Support Sales102 General Support Toll-free103 104 Mail la-techsupport@dell.com General Support 01-800-915-4755105 General Support calling from Guayaquil3355 106 Mail la-techsupport@dell.com General Support 800-6132107 108 Website support.ap.dell.com109 110 111 Mail krsupport@dell.com112 Mail la-techsupport@dell.com General Support113 114 Fax 21 424 01115 116 117 Technical Support OptiPlex, Latitude, InspironInternational Access Code Country Code City Code 118Mail delldirectsupport@dell.com Customer Care website Home and Small Business Fax 0870 907119 120 Mail la-techsupport@dell.com General SupportAmperes AC Alternating current BTU British thermal unitCelsius Glossary122 CPU Central processing unit. See processor DC Direct current123 FahrenheitFBD Fully buffered Dimm Kilo Kb Kilobits 1024 bits Glossary124 LVD Low voltage differential Meters MA Milliamperes125 126 TCP/IP Transmission Control Protocol/Internet Protocol127 Volts VAC Volts alternating current VDC Volts direct current128 Index IndexPower supply, 42 system battery, 59 system board 130131 132