NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive.
1Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. Depending on the results of the diagnostics test, proceed as needed through the following steps.
2If your system has a SAS RAID controller card, perform the following steps.
aRestart the system and press <Ctrl><C> to enter the RAID configuration utility program.
See the documentation supplied with the RAID controller for information about the configuration utility.
bEnsure that the hard drive has been configured correctly for the RAID controller.
cExit the configuration utility and allow the system to boot to the operating system.
3If your system has a SAS controller card, ensure that the required device drivers are installed and are configured correctly. See the operating system documentation for more information.
4Check the cable connections inside the system:
a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b Open the system. See "Opening and Closing the System" on page 38.
c Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board (see Figure
d Verify that the drive cables are seated in their connectors.
e Close the system. See "Opening and Closing the System" on page 38.
f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 95.
Troubleshooting a SAS RAID Controller Card
NOTE: When troubleshooting a SAS RAID controller card, also see the documentation for your operating system and the controller card.
Problem
•Error message indicates a problem with the SAS RAID controller card.
•SAS RAID controller card performs incorrectly or not at all.
Troubleshooting Your System
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