Philips BG2025, BG2036, BG2024 Guarantee and service, Guarantee restrictions, Troubleshooting

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6Lift the printed-circuit board out of the inner body, turn it over and

cut the wires that connect the battery to the power unit.

Guarantee and service

If you need service or information or if you have a problem, please visit the Philips website at www.philips.com/support or contact the Philips Consumer Care Centre in your country.You find its phone number in the worldwide guarantee leaflet. If there is no Consumer Care Centre in your country, go to your local Philips dealer.

Guarantee restrictions

The shaving unit is not covered by the terms of the international guarantee because it is subject to wear.

Troubleshooting

This chapter summarises the most common problems you could encounter with the appliance. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Consumer Care Centre in your country.

Problem	Possible cause	Solution
The appliance does not	The battery is empty and/or the	Recharge the battery (see chapter
work.	appliance does not charge.	‘Charging’) and check if you have followed
		all instructions in chapters ‘Important’ and
		‘Charging’.

The appliance makes	One or more parts are broken,
more noise and/or	perhaps because you dropped
vibrates more strongly	the appliance.
than usual.

Take the appliance to your dealer or to an authorised Philips service centre for examination or repair.

If this appliance is used	Do not use the appliance professionally.
professionally, it will reach the end
of its life earlier

The shaving unit is dirty.

Clean the shaving unit (see chapter ‘Cleaning’).

The shaving unit is worn. Replace the shaving unit.

The operating time on The shaving unit is dirty. a full charge decreases.

Clean the shaving unit (see chapter ‘Cleaning’).