Philips DVDQ35 owner manual Helpful Hints, No power, No picture, Distorted picture, No sound

Models: DVDQ35

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42 Helpful Hints

If you are having problems with your product, check this list of problems and possible solutions before requesting service.You may be able to solve the problem yourself.

If you need to call a customer service representative, please know the model number and serial num- ber of your product before you call.This information is on the rear of the product. Also, please take a moment to identify the problem you are having, and be prepared to explain this to the representative. If you believe the representative will need to help you with operations, please stay near the product.

Our representatives will be happy to assist you.

No power

Press the POWER ON/OFF button on the front of the DVD Player.You can only turn on the DVD Player using the POWER2button on the remote control if the POWER ON/OFF button on the front of the DVD player is depressed.

Make sure you connected the DVD Player’s power cord to an AC power outlet.

Make sure the AC outlet has power by trying another appliance in the same outlet.

Make sure the power cord is connected securely to the MAINS (AC power) jack on the rear of the Player.

No picture

Make sure the TV power is on.

Check the video cables. Make sure the cable(s) are fastened securely to the DVD Player and to the TV.

Set your TV to the correct Video In channel.These channels are usually near channel 00. Or, you may have a button on the TV remote control that selects an Auxiliary or A/V IN channel. See your TV owner’s manual for details. Or, just change channels at the TV until you see DVD playback or the DVD Player’s screen saver on the TV.

• You only need one video connection between the DVD Player and the TV. Details are on page 9.

If you did not connect the DVD Player using Progressive Scan jacks on the TV, make sure the DVD Player is not set to Progressive Scan. Details are on page 35.

Distorted picture

Check the Disc for fingerprints. Clean the Disc with a soft cloth, wiping from the center to the edge in a straight line. Make sure the Disc is not scratched or warped.

Sometimes a small amount of picture distortion may appear.This is not a malfunction.

Check the Video Output, Progressive Scan, and Picture Source settings. Details are on pages 34-35.

The picture is distorted, the picture rolls, or the picture is only black and white.

TVs have a color system standard, usually NTSC in the United States. If the Disc’s or DVD Player’s color system is different than your TV’s color system, the picture may be distorted or colorless. Details are on page 36.

Check the VIDEO OUTPUT setting. Details are on page 34. If you connected the DVD Player to a TV using S-Video cable (as described on page 11), set VIDEO OUTPUT to S-VIDEO. If you connect- ed the DVD Player to a TV using Component video cable (red, green, and blue as described on page 12), set VIDEO OUTPUT to YPBPR. If the VIDEO OUTPUT setting is incorrect (for example, you used S-Video cable but VIDEO OUTPUT is set to YPBPR), the picture may be black and white until you correct the VIDEO OUTPUT setting.

If you connected the DVD Player to a TV using the supplied yellow video cable (as described on page 10) or with an RF modulator, adjusting VIDEO OUTPUT does not affect the picture.

The sound is distorted or there is no sound during Disc playback.

Make sure you did not connect any cables from the DVD Player to a Stereo’s “PHONO IN” jack.

Make sure you did not connect a digital jack on the Player (OPTICAL or COAXIAL) to an analog jack on the Stereo. (Analog audio jacks are usually labeled as such and are usually red and white.)

No sound

Check the audio connections. Details are on pages 9-14.Remember, you only need one audio con- nection. See page 9 to see what connection best suits your situation.

Make sure cables are connected firmly to all equipment.

Select another channel, sound source, or Auxiliary station at your Stereo or TV. See your Stereo’s manual or TV’s manual for details. Or, just continue selecting the different sound sources or modes on the Stereo or TV until you hear sound from the Disc that is in the DVD Player. Details are on pages 9-14.

Make sure your SPDIF OUT and SPEAKER SETUP settings match the capabilities of your Stereo Receiver or TV. Details are on pages 37-38.

Check the Audio setting of a DVD in the DVD Disc Menu, if available, and adjust as necessary. Check the DTS or Dolby Digital options available on the Disc.

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Philips DVDQ35 owner manual Helpful Hints, No power, No picture, Distorted picture, No sound