Troubleshooting (continued)

 

 

Problem

Solution

The aspect ratio of the screen

– The aspect ratio is fixed on the DVD disc.

cannot be changed.

– Depending on the TV, it may not be possible to change

 

the aspect ratio.

Not able to select some items in the

– Press STOP button twice before selecting the setup/

setup/system menu.

system menu.

 

– Depending on the disc availability, some menu items

 

cannot be selected.

The DVD player does not start

– Insert a readable disc with the playback side facing down.

playback.

– Check the disc type, colour system (PAL/NTSC) and

 

region code.

 

– Check for any scratches or smudges on the disc.

 

– Press SETUP to turn off the setup menu screen.

 

– You may need to enter the password in order to change

 

the parental rating level or to unlock the disc for

 

playback.

 

– Moisture may have condensed inside the system. Remove

 

the disc and leave the system turned on for about an

 

hour.

 

– Disconnect the power cord from the power outlet for a

 

few minutes. Reconnect the power cord and try to

 

operate again as usual.

English

Picture freezes momentarily during playback.

Unable to select Progressive Scan on/off.

Unable to play DivX® movies.

No sound during DivX® movies playback.

An DivX® movies does not repeat.

Certain DivX® files does not play or are skipped.

Check the disc for fingerprint/scratches and clean with a soft cloth wiping from center to edge.

Check that the output of the video signal is turn to { YPbPr }.

Check that the DivX® file is encoded in ‘Home Theatre’ mode with DivX® 5.x encoder.

Check that the DivX® movie downloaded is a complete file.

The audio codec may not be supported by this DVD player.

Check that file size of the movie does not exceed the file size of the disc during downloading.

Make sure the file name extension is correct. You can check this using a computer with CD-ROM.

The player is designed to playback DVD, VCD, CD audio, MP3 and DivX® discs only. Other digital audio formats such as liquid audio, RM (RealMedia), WAV or non-audio files like ‘.doc’, ‘.txt’, ‘.pdf’ are not supported.

Try to play the problem DivX® files, on a computer. If they do not work, the source file appears to be corrupt.

Try to download the file again from a different source, or if you have created the file yourself, create the file again and make sure the settings are correct.

Need Help? Visit us at www.philips.com/support

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Philips DVP3960 manual Aspect ratio of the screen