Troubleshooting (continued)
Problem | Solution | |
Picture freezes momentarily | – | Check the disc for fingerprints/scratches and |
during playback |
| clean with a soft cloth wiping from centre to edge. |
No return to | – | Reset the unit by switching the player off, then on |
disc is removed |
| again. |
The player does not respond to | – | Aim the Remote Control directly at the sensor |
the Remote Control |
| on the front of the player. |
| – | Reduce the distance to the player. |
| – | Replace the batteries in the Remote Control. |
| – | |
|
| signs) as indicated. |
Buttons do not work | – | To completely reset the player, unplug the AC |
|
| cord from the AC outlet for |
Player does not respond to some | – | Operations may not be permitted by the disc. |
operating commands during playback. |
| Refer to the instructions of the disc jacket. |
DVD Player cannot read | – | Use a commonly available cleaning CD/DVD to |
CDs/DVDs |
| clean the lens before sending the DVD Player for |
|
| repair. |
Menu items cannot be selected | – | Press STOP twice before selecting System Menu. |
| – Depending on the disc availability, some menu items | |
|
| cannot be selected. |
Unable to play DivX movies | – | Check that the DivX file is encoded with DivX 3.11, |
|
| 4.x and 5.x encoder. |
No sound during DivX movies playback | – | The audio codec may not be supported by the DVD |
|
| player. |
No HDMI output | – | Check the video output is HDMI enabled. |
| – Check the connection between the TV and the | |
|
| HDMI jack of DVD player. |
| – See if the TV supports this 480p/576p/720p/1080i | |
|
| DVD player. |
Abnormal HDMI output screen | – | If show noise appears on the screen, it means that |
|
| TV does not support HDCP |
|
| Content Protection). |
Blank/ coloured screen | – | Power off the set and wait for a while before turning |
|
| ON the set again. |
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