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English
Problem Possible Causes Solution
The machine does not turn on. The machine is not connected to the
electrical network. Connect the machine to the electri cal network.
The pump is very noisy. No water in the tank. Re ll with water (Section 4.4).
The co ee is too cold.
The "machine ready" light (20) was o
while switching the selection kno b (17) to
the " " position.
Wait until the "machine ready" light (20) turns
on.
The  lter holder is not inserted for
preheating (Section 5). Preheat the  lter holder.
The cups are cold. Preheat the cups with hot water.
The milk does not froth.
It is not possible to prepare a
cappuccino.
Not suitable milk: Powdered milk or low-
fat milk has been used. Use only cold, whole mi lk.
Dirty Pannarello. Clean the Pannarello as described in Sect ion 9.
No steam left in the boiler. Prime the circuit (Section 4.5) and repeat th e
steps described in Section 8 .
The co ee is brewed too fast,
crema does not form.
There is too little co ee in the  lter
holder. Add co ee (Section 5).
The grind is too coarse. Use a di erent blend (Section 6).
Co ee is old or not suitable. Use a di erent blend (Section 6).
Old or not suitable pod. Change the pod.
One component missing in the  lter
holder.
Make sure that all components are present and
properly installed.
Co ee is not brewed or brewed
in drips only.
No water. Re ll with water (Section 4.4).
The grind is too  ne. Use a di erent blend (Section 6).
Co ee pressed in the  lter holder. Shake the ground co ee.
There is too much co ee in the  lt er
holder. Reduce the quantity of co ee in the  lter holder.
Knob (3) is open. Close knob (3).
The machine has limescale build-up. Descale the machine (Section 10).
The  lter in the  lte r holder is clogged. Clean the  lter (Section 9).
Not suitable pod. Change typ e of pod.
Co ee  ows out o f the edges.
The  lter holder is incorrectly inserted in
the brew unit. Insert the  lter holder correctly (Section 5).
The upper edge of the  lter hol der is
dirty. Clean the rim of the  lter holder.
The pod is inserted incorrectly. Insert the pod correctly. Make sure it does not
come out of the  lter holder.
There is too much co ee in the  lt er
holder.
Reduce the quantity of co ee using the measuring
scoop.
Please contact the custome r service for any problems not covered in th e above table or when the suggested
solutions do not solve the prob lem.