![Problem solving](/images/new-backgrounds/184411/18441153x1.webp)
0912HP_EU
ENGLISH 27
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| Problem solving |
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| If a fault occurs, first check the points listed below. If you are unable to |
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| remedy a problem by following these hints, contact the helpline |
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| (see ‘Need help?’) or consult your dealer. |
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| Never try to open the set yourself as this will void the guarantee. |
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| First, check all cables to ensure that they are connected correctly. |
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| Problem | Solution |
| No sound | • Check if the mains cable is fully inserted into the AC outlet and that its |
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| connector is properly inserted into the AC input connector located at |
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| the rear of the base station. |
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| • Check if the audio source is switched on and tuned to a channel with |
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| audio. |
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| • In case of an audio source with adjustable output level: adjust the output |
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| level of the audio source to a higher and |
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| • Volume on base station or headphone is set too low. |
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| Adjust the volume on the base station/headphone to a higher level. |
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| • The audio signal from your SACD player is upsampled. Lower the |
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| sampling rate through the SACD player’s menu to 44.1 kHz |
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| • The audio signal from your DVD player is upsampled: lower the PCM |
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| sampling rate through the DVD player’s menu to 48 kHz. |
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| • Invalid digital audio signal: the ‘DIGITAL’ indication LED in the HP1500 |
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| display window will be illuminated in red. Change the digital audio signal |
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| (for exampling: by changing from MP3 to audio CD) or switch to the |
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| analogue input signal of the HP1500 base station. |
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| • Check whether the audio output connector of your audio source is |
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| connected to the correct audio input connector of the HP1500 base |
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| station. |
| Distorted sound | • In case of an audio source with adjustable output level: adjust the output |
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| level of the audio source to a higher and |
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| • Volume on base station or headphone is set too high. Adjust the volume |
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| on the base station/headphone to a lower level. |
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| • Check whether the output connector of your audio source is connected |
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| to the correct audio input connector of the HP1500 base station. |
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