TROUBLESHOOTING

 

Problem

 

Tip

 

No reaction to the remote control.

 

Connect the product to the power outlet.

 

 

 

Point the remote control at the product.

 

 

 

Insert the batteries correctly.

 

 

 

Insert new batteries in the remote control.

 

No video signal on the display

 

Turn on the TV.

 

device.

 

 

 

 

Set the TV to the correct external input.

 

 

 

Select the correct video resolution in the “HDMI Video Resolution” in the

 

 

 

settings menu.

 

 

 

Press and hold [B (play)] on the front panel for 5 seconds to change the

 

 

 

setting back to its default.

 

 

 

 

 

No audio / video signal on the

 

If the unit is connected to the unauthorized display device with an HDMI

 

display device via HDMI cable.

 

cable, the audio / video signal may not be output.

 

 

 

Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable

POWER

 

 

from the TV and this unit and then reconnect it to both the devices while

 

 

Ensure that your HDMI cable is certified.

 

 

 

they are powered on.

 

 

 

 

 

No high-definition video signal on

 

Does the disc contain high-definition video? High-definition video is not

 

the TV.

 

available when the disc does not contain it.

 

 

 

Does the TV support high-definition video? High-definition video is not

 

 

 

available when the TV does not support it.

 

No audio signal from the

 

Set “Audio Output” to “HDMI Normal” or “HDMI LPCM” in the settings

 

loudspeakers of the TV connected

 

menu.

 

via an HDMI cable.

 

 

 

 

Ensure that the TV's speakers are turned on in the TV menu.

 

 

 

Ensure that the TV speakers are not muted.

 

No audio from the speaker system.

 

Increase the volume level of the speaker system.

 

 

 

Set “Audio Output” to “Speakers” in the settings menu.

 

 

 

Make sure that audio is not muted.

 

 

 

Make sure you have selected the correct active source for external audio

 

 

 

input.

 

 

 

 

 

No 5.1-channel audio from the

 

Does the disc contain 5.1-channel audio? The 5.1-channel audio is not

 

 

 

speaker system.

 

available when the disc does not contain it.

 

 

 

 

 

 

 

Set “Audio Output” to “Speakers” in the settings menu.

 

 

 

Make sure that the surround mode is not set to “2.1ch Stereo”.

 

 

 

When listening to a stereo (2 channel) source, press [SURROUND] and

 

 

 

select “Dolby Pro Logic II Music” or “Dolby Pro Logic II Movie” to upmix the

 

 

 

stereo source to 5.1 channel surround.

 

Cannot play back a disc.

 

Make sure that the product supports the disc.

 

 

 

Check the region code of the disc. This unit supports following region codes.

 

 

 

-BD : “A”

 

 

 

-DVD : “ALL” or “1” for HTS3251B/F7 (USA / Canada)

GENERAL

 

 

“ALL” or “4” for HTS3251B/F8 (Mexico)

 

 

 

 

 

For DVD-RW/-R, make sure that the disc is finalized.

 

 

 

 

 

 

Clean the disc.

 

SD Memory Card cannot be read.

 

The format of the card does not match that accepted by this unit or the card

 

 

 

is not compatible.

 

Cannot play back JPEG files from a

 

Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.

 

disc.

 

 

 

Cannot play back MP3 files from a

 

Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.

 

disc.

 

 

 

 

Make sure that the bit rate of the MP3 files is between 112 and 320 kbps.

 

 

 

Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz.

 

Cannot play back Windows Media™

 

Make sure that the sample rate of the Windows Media™ Audio files is

 

Audio files from a disc.

 

44.1 kHz or 48 kHz.

 

Cannot play back DivX® files from a

 

Make sure that the file extension is .avi, .AVI, .divx or .DIVX.

 

disc.

 

 

 

 

Ensure that the DivX® video on the disc meets the DivX® playback

 

 

 

capabilities of this device outlined on page 28.

 

 

 

 

EN

Others Setup Function Functions Other Playback Setup Basic Connections Introduction

EN 59