TROUBLESHOOTING

GENERAL

Problem

 

Tip

in the upper right hand corner

 

The operation is not possible.

 

 

of the TV screen.

 

 

 

 

 

Buttons do not work or the unit

 

To completely reset the unit, press and hold [Q(standby/on)] on the front

stops responding.

 

panel for 10 seconds to shut down the unit or unplug the AC cord from the

 

 

AC outlet for 15-20 seconds.

Cannot find a JPEG file.

 

Make sure that the selected group (folder) does not contain more than

 

 

9,999 files for BD / DVD / SD card, and 999 files for CD.

 

 

Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.

Cannot find an MP3 and

 

Make sure that the selected folder does not contain more than 9,999 files for

Windows Media™ Audio file.

 

BD / DVD / SD card, and 999 files for CD.

 

 

Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA

 

 

for Windows Media™ Audio.

Error message appears when I

 

Make sure that the unit is connected to the PHILIPS brand EasyLink TV and

select “Auto” in the “Player Menu”.

 

the “EasyLink (HDMI CEC)” is set to “On”.

 

 

This error message may appear when your TV’s OSD language is not

 

 

supported by this unit.

 

 

 

Cannot connect to the network.

 

Check if the LAN cable connection is properly made.

 

 

Turn on the modem or broadband router.

 

 

Check the network settings.

 

 

Check if the broadband router and/or modem is correctly connected.

 

 

Check the “BD-Live Setting”.

 

 

When connecting directly to a modem via a LAN cable, you might need to

 

 

power cycle the modem to reset settings on the modem.

 

 

 

Cannot connect to the network

 

Check the content of your Internet service contract to see if your Internet

while my PC is connected to the

 

Service Provider prevents multiple terminals connecting at the same time.

network.

 

 

The capacity of the SD card

 

Data may be written to the SD card when a BD-video that supports the

decreased.

 

virtual package is used and an SD card is in the slot.

MPEG-2 video and audio on the SD

 

MPEG-2 is noncompliant on this unit.

card cannot be played back.

 

 

The contents of the card cannot be

 

The card is not compatible or the contents on the card may be damaged.

read.

 

 

 

Turn off and then turn the unit on again.

Cannot use the BD-Live function or

 

Insert an SD card with enough capacity (1GB or more).

download of data does not perform

 

 

 

Check if an SD card is correctly inserted.

properly.

 

 

 

Make sure the write-protect switch on the SD card is not enabled.

Cannot play back BD-video

 

Insert an SD card (1GB or more) which is formatted on this unit.

(BD-ROM Profile 2.0).

 

Some discs with BD-Live function require memory when playing back the

 

 

content.

 

 

 

 

 

Do not remove the card during playback.

 

 

Make sure the write-protect switch on the SD card is not enabled.

Cannot use Netflix feature.

 

Netflix is available only in the United States.

 

 

Check if the network connection is properly made.

 

 

Visit netflix.com/Philips on your PC and become a Netflix member.

Cannot add movies or TV episodes

 

Visit netflix.com on your PC.

to the instant Queue.

 

 

 

Adding movies or TV episodes on this unit is not available.

The picture quality of Netflix

 

Check the speed of your Internet connection.

streaming movie is poor.

 

 

Even though the speed of the

 

The picture quality does not change during playback.

Internet connection improves

 

 

during playback, the picture quality

 

 

 

The picture quality differs depending on the speed of Internet connection

of Netflix streaming movie does not

 

at the time of loading.

improve.

 

 

60 EN