TROUBLESHOOTING

GENERAL

Problem

 

Tip

Even though the speed of the

 

The picture quality does not change during playback.

Internet connection improves

 

 

during playback, the picture quality

 

 

 

The picture quality differs depending on the speed of Internet connection

of Netflix streaming movie does not

 

at the time of loading.

improve.

 

 

The picture quality of streaming

 

Check the speed of your Internet connection.

movie (Netflix, CinemaNow or

 

 

Blockbuster) is poor.

 

 

Streaming movie (Netflix,

 

Contact your Internet service provider.

CinemaNow or Blockbuster) often

 

(You may need to improve the broadband speed.)

stops or start buffering during

 

 

playback.

 

 

Cannot use CinemaNow /

 

Check if the network connection is properly made.

Blockbuster feature.

 

 

 

Visit www.cinemanow.com/Login (CinemaNow) or

 

 

www.blockbuster.com/auth/login (Blockbuster) on your PC and create an

 

 

account.

Cannot use the VUDU service.

 

Check if the network connection is properly made.

Cannot rent or buy movies / TV

 

You need to activate the VUDU account. (Refer to page 43)

shows on VUDU.

 

 

 

Log into your account at http://my.vudu.com and check your payment

 

 

information.

The picture quality of VUDU movie

 

Check the speed of your Internet connection. You need speeds of at least 8

is poor.

 

Mbps to this player for high quality uninterrupted playback.

VUDU movie often stops or starts

 

Contact your Internet service provider to troubleshoot your Internet

buffering during playback.

 

connection for speed and line quality. Consistent line quality and speed are

 

 

very important for Internet video playback.

Downloading an Electronic Copy

To obtain an electronic copy of this manual :

1)Point your browser to www.philips.com/support.

2)Choose your country of location.

3)Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalog.

4)Click the description or model.

5)Under Product support, click “User manuals”.

Contact Us

If you cannot resolve your problem, refer to the FAQ for this Blu-ray Disc Player at www.philips.com/support. If the problem remains unresolved, contact the Customer Support Center in your country.

Note

•Do not attempt to repair the Blu-ray Disc Player yourself. This may cause severe injury, irreparable damage to your Blu-ray Disc Player or void your warranty.

•Please have available your Blu-ray Disc Player model and serial number before contacting us. These numbers are available on the cabinet, as well as on the packaging.

66 EN