TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

 

Problem

Tip

 

 

 

 

 

 

in the upper right hand corner

 

The operation is not possible.

 

 

 

 

 

 

of the TV screen.

 

 

 

 

 

 

 

 

 

Buttons do not work or the unit

 

To completely reset the unit, press and hold [Q(standby/on)] on the front

 

stops responding.

 

panel for 10 seconds to shut down the unit or unplug the AC cord from the

 

 

 

AC outlet for 5-10 seconds.

 

Cannot find a JPEG file.

 

Make sure that the selected group (folder) does not contain more than

 

 

 

 

9,999 files for BD / DVD / SD card, and 999 files for CD.

 

 

 

Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.

 

 

Cannot find an MP3 and

 

Make sure that the selected folder does not contain more than 9,999 files for

 

 

Windows Media™ Audio file.

 

BD / DVD / SD card, and 999 files for CD.

 

 

 

Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA

 

 

 

 

for Windows Media™ Audio.

 

Error message appears when I

 

Make sure that the unit is connected to the PHILIPS brand EasyLink TV and

 

 

select “Auto” in the “Player Menu”.

 

the “EasyLink (HDMI CEC)” is set to “On”.

 

 

 

This error message may appear when your TV’s OSD language is not

 

 

 

 

supported by this unit.

 

Cannot connect to the network.

 

Check if the network connection is properly made.

 

 

 

 

Turn on the modem or router.

 

 

 

 

Check the network settings.

 

 

 

 

Check if the router and/or modem is correctly connected.

 

 

 

 

Check the “BD-Live Setting”.

 

 

 

 

When connecting directly to a modem via a LAN cable, you might need to

 

 

 

 

power cycle the modem to reset settings on the modem.

 

Cannot use the wireless

 

Once you have activated the wireless connection please wait 30 seconds for

 

 

connection.

 

the connection to be established after turning on the unit, before trying to

 

 

 

access network features such as BD-Live, DLNA, Netflix, CinemaNow,

GENERAL

 

 

Blockbuster or VUDU.

 

Cannot get into the PC's screen after

 

Make sure if the network connection is connected properly.

 

 

The startup screen (PHILIPS logo with spinning circle) keep displaying until

 

“MediaConnect” is selected.

 

the unit found the PC that is running Philips Wireless MediaConnect.

 

 

 

 

 

 

 

 

Check if your PC runs Philips Wireless MediaConnect.

 

 

 

Make sure your TV and PC are connected on the same network.

 

 

Cannot connect to the network while

 

Check the content of your Internet service contract to see if your Internet

 

 

my PC is connected to the network.

 

Service Provider prevents multiple terminals connecting at the same time.

 

The capacity of the SD card

 

Data may be written to the SD card when a BD-video that supports the

 

 

decreased.

 

virtual package is used and an SD card is in the slot.

 

MPEG-2 video and audio on the SD

 

MPEG-2 is noncompliant on this unit.

 

 

card cannot be played back.

 

 

 

 

The contents of the card cannot be

 

The card is not compatible or the contents on the card may be damaged.

 

 

read.

 

 

 

 

 

Turn off and then turn the unit on again.

 

Cannot use the BD-Live function or

 

Insert an SD card with enough capacity(1GB or more).

 

 

download of data does not perform

 

 

 

 

 

Check if an SD card is correctly inserted.

 

properly.

 

 

 

 

 

Make sure the write-protect switch on the SD card is not enabled.

 

Cannot play back BD-video(BD-

 

Insert an SD card(1GB or more) which is formatted on this unit.

 

 

ROM Profile 2.0).

 

Some discs with BD-Live function require memory when playing back the

 

 

 

content.

 

 

 

 

 

 

 

 

Do not remove the card during playback.

 

 

 

Make sure the write-protect switch on the SD card is not enabled.

 

 

Folder or files stored on DLNA

 

Check the setting on your home media server.

 

 

home media server are not

 

(Refer to the user manual of the home media server.)

 

displayed in the file list or cannot

 

 

 

 

 

Check the network connection and settings.

 

be played back.

 

 

 

 

Cannot use Netflix feature.

 

Netflix is available only in the United States.

 

 

 

 

Check if the network connection is properly made.

 

 

 

 

Visit netflix.com/Philips on your PC and become a Netflix member.

 

 

Cannot add movies or TV episodes

 

Visit netflix.com on your PC.

 

 

to the instant Queue.

 

 

 

 

 

Adding movies or TV episodes on this unit is not available.

 

 

 

 

 

EN

Others Setup Function Playback Setup Basic Connections Introduction

EN 65