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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, consult your dealer for instructions.
| Power |
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| No power. | ≥Insert the AC power supply cord securely. | 5 |
| The unit is automatically | ≥The unit was switched to standby by the sleep timer or | 28 |
| switched to the standby mode. |
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| Unresponsive or inoperable function |
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| No response when buttons are | ≥This unit cannot play discs other than the ones listed in these operating | 10, 18 |
| pressed. | instructions. | — |
| ≥Some operations may be prohibited by the disc. | |
| ≥The unit may not be operating properly due to lightning, static electricity or | — |
| some other external factor. Turn the unit off and then back to on. Alternatively, |
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| turn the unit off, disconnect the AC power supply cord, and then reconnect it. | — |
| ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | |
| ≥[DivX] If playing DivX VOD content, refer to the website where you purchased | 31 |
| it. (E.g.: www.divx.com/vod) |
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| No operations can be performed | ≥Check that the batteries are installed correctly. | 6 |
| with the remote control. | ≥The batteries are depleted: replace them with new ones. | 6 |
| ≥Aim the remote control at the remote control sensor and operate. | 6, 8 |
| ≥The remote control and main unit are in different modes. | 29 |
| Change the remote control mode to match the main unit mode. |
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| Cannot play DVDs. | ≥“CD MODE” is on. Press and hold [jCD MODE] to turn “CD MODE” off. | 14 |
| No picture or sound. | ≥Check the video or audio connection. | 4, 5 |
| ≥Check the power or input setting of the connected equipment. | — |
| ≥Check that the discs has something recorded on it. | — |
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| You have forgotten your ratings | ≥While stopped and “DVD/CD” is the source, press and hold [∫, STOP] on the | — |
| password. | main unit and [S10] on the remote control until “Initialised” disappears from |
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Reset all the settings to factory | the television. Turn the unit off and on again. |
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preset. | All settings will return to the default values. |
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| Specific operation undesirable or unexpected |
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| It takes time before play starts. | ≥Play may take time to begin when an MP3 track has still picture data. Even | — |
| [MP3] [DivX] | after the track starts, the correct play time will not be displayed. This is normal. | — |
| ≥This is normal on DivX video. | |
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| Folders deeper than the eighth | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
| layer on a data disc are not |
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| displayed correctly. |
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[WMA] [MP3] [JPEG] [MPEG4] [DivX] |
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| A menu screen appears during | ≥This is normal for Video CDs. | — |
| skip or search. [VCD] |
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| Playback control menu does not | ≥Press [∫] twice and then press [1, DVD/CD]. | — |
appear. [VCD] with playback control |
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| The program and random play | ≥These functions do not work with some | — |
| functions do not work. |
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| Programmed items are not | ≥Some items cannot be played even if you have programmed them. | — |
| played. |
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| Scenes are skipped | ≥If you change the volume or sound field/quality setting during “Advanced Disc | 20 |
| intermittently. | Review”, the function continues without the |
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| Press [1, DVD/CD] to cancel the function. |
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Subtitle |
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| Subtitle position is wrong. | ≥Adjust the position. (“Subtitle Position” in “Display Menu”.) | 21 |
| No subtitles. | ≥Display the subtitles. (“Subtitle” in Main Menu.) | 19 |
| ≥Subtitle may not be displayed depending on the disc. | — |
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Marker |
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| Cannot add markers. | ≥You cannot add markers with | — |
| ≥If the disc’s elapsed play time does not appear on the unit’s display, you | — |
| cannot add markers. |
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RQTV0141