Problem | Check | Remedy | |
No sound is produced, or sound is | Is this unit placed near a TV? | Turn the TV’s power off or install this unit and TV away from each other. | |
distorted or noisy. |
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Sound being played is interrupted | Is the driver software’s latency value suitable? | Set the driver software’s latency to a suitable value. | |
when using DJ software. |
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| Set the DJ software’s latency to a suitable value. | ||
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Sound of an external device or micro- Is the [MIC2/AUX] selector switch properly set? | Set the [MIC2/AUX] selector switch properly. (page 21) | ||
phone cannot be output. | Are you operating on USB bus power? | There are limitations when operating on USB bus power. | |
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| To use the unit without these limitations, connect the included AC adapter. | |
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| (page 8) | |
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Sound is interrupted when the ASIO | Has the ASIO driver been set with Serato DJ | Set the ASIO driver before launching Serato DJ. (page 7) | |
driver is set. | running? |
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The indicator flashes and operation | — | Normal operation can be restored by disconnecting the AC adapter, waiting at | |
is strange. |
| least 1 minute, then reconnecting the AC adapter. | |
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| If the same symptom persists, disconnect the AC adapter, then request repairs. | |
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Serato DJ operation is unstable. | Are you using the latest version of the software? | Free updates of Serato DJ can be downloaded from the website. Use the most | |
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| recent version. (page 5) | |
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| Are you using softwares other than Serato DJ at | Quit other applications to decrease the load on the computer. | |
| the same time? | If operation continues to be unstable, try disabling the wireless network or other | |
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| wireless connections, antivirus software, the screen saver, the low power mode, | |
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| etc. | |
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| (page 5) | |
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| When other USB devices are connected to the | Disconnect other USB devices from the computer. | |
| computer. | When another USB audio device is connected to the computer at the same time, | |
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| it may not operate or be recognized normally. | |
| Are you using a USB hub? | USB hubs cannot be used. Connect the computer and this unit directly using | |
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| the included USB cable. | |
| There is a problem with the USB port to which this | If your computer has multiple USB ports, try connecting this unit to a different | |
| unit is connected. | USB port. | |
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| Is this unit connected to a notebook computer | Supply power to the notebook computer from an AC power supply. | |
| running on its battery? | (Depending on the notebook computer’s settings, the low power mode may be | |
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| set when the computer is running on its battery, automatically reducing the | |
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| performance of the computer itself.) (page 5) | |
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| The USB buffer size is too small. | Raise the USB buffer size. (page 7) | |
The jog dial indicator does not light. | Are you operating on USB bus power? | There are limitations when operating on USB bus power. | |
[MASTER OUT 1] (XLR output) |
| To use the unit without these limitations, connect the included AC adapter. | |
volume is low, sound quality is poor or |
| (page 8) | |
no sound is output. |
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[MIC1], [MIC2] and [AUX IN] termi- |
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nals cannot be used. |
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The indicators are dim. |
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Fader starting is not possible. | Are you in standby with a cue set? | Set the cue. | |
The BPM is not displayed. | Has the track been analyzed? | Analyze the file. | |
The sync and auto loop functions do |
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Is [Set Auto BPM] checked in the offline player | |||
not work. | |||
settings? | For detailed instructions on analyzing tracks, see the Serato DJ software | ||
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| manual. | |
The BPM is displayed but not the | Are [Set Auto BPM] and [Set Beatgrid] checked | ||
beatgrid. | in the offline player settings? | For detailed instructions on analyzing tracks, see the Serato DJ software | |
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| manual. | |
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| Set the beatgrid. For detailed instructions on setting the beatgrid, see the Serato | |
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| DJ software manual. | |
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| The beatgrid can also be set using the buttons and controls on this unit. (page 9) | |
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| Is [Smart Sync] at the [DJ Preferences] tab in the | With Serato DJ, [SYNC PREFERENCES] is set to [Simple Sync] by default, but | |
| [SETUP] menu selected? | this must be switched to [Smart Sync] in order to perform beat grid operations. | |
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| For instructions on displaying the settings screen and details on the beat grid, | |
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| see the Serato DJ manual. | |
The BPM and beatgrid are not dis- | Is the BPM analysis range set appropriately in the | Change the BPM analysis range then reanalyze the tracks. If the problem per- | |
played properly. | offline player settings? | sists, set the beatgrid and BPM manually. | |
The beatgrid is off beat. | Adjust the beatgrid. For detailed instructions on adjusting the beatgrid, see the |
| |
| Serato DJ software manual. |
| The beatgrid can also be adjusted using the buttons and controls on this unit. |
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| While the track is playing, tap the [TAP/AUTO (FX MODE)] button in beat with |
| the track (Tap function). The track’s BPM and beatgrid can be adjusted. |
| When the Tap function is used, the display of the deck section on the computer’s |
| screen switches to the [Beatgrid Editer] display. Click [Edit Grid] on the com- |
| puter’s screen. (page 13) |
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