Troubleshooting • 4

Postage Meter

Problem Indication

 

Possible Faults

 

Action

 

 

 

 

Meter won’t latch into

1. Shutter carriers not

1.

Power down and turn on

printer

correctly positioned

the system again.

 

2.

Lead seal on E101 meter

2.

Reposition seal corectly

 

causing interference.

and reseat meter.

 

 

 

 

Meter won’t initialize

1. Various Meter fatal

1.

Power down and turn on

 

errors - reported on

the system again.

 

display.

 

 

 

2.

Various Dater fatal

2.

Power down and turn on

 

errors - reported on

the system again.

 

display.

 

 

 

 

 

 

Meter won’t ‘install’ in

1. Didn't begin installation.

1.

Repeat the "Installing the

system

 

 

Meter"procedure in Section

 

 

 

3 of the Operating Guide.

 

2.

Started, but didn't

2.

Try the "Removing the

 

complete installation.

Meter" procedure in

 

 

 

Section 3 of the Operating

 

 

 

Guide.

 

3.

Message "Meter not

3.

Press down on front of

 

properly seated" is

meter to ensure seating.

 

displayed.

 

 

 

 

 

 

Meter won’t set postage value

1. Meter internal motor

1.

Power down and turn on

 

fatal move error.

the system again.

 

2.

Value requested exceeds

2.

Enter new value or

 

Postage upper limit.

change Postage upper limit

 

3.

Value requested exceeds

3.

Re-enter value and press

 

Dollar unlock value.

enter key twice.

 

4.

System not in idle.

4.

Return to MAIL RUN

 

 

 

screen to enter postage.

 

 

 

 

Meter won’t enable for print

1. Communications error -

1.

Repeat operation, if

 

reported on display.

trouble continues to occur

 

 

 

call Pitney Bowes.

 

2.

Meter out of funds -

2.

Reset meter -

 

reported on display.

instructions are in the

 

 

 

Operating Guide and under

 

 

 

the meter keyboard cover.

 

 

 

 

Can’t remove meter from

1. Load /Latch mechanism

1.

Use meter removal tool

system

failure - reported on

to manually remove meter.

 

display.

 

 

 

2.

System power failure.

2.

Use meter removal tool

 

 

 

to manually remove meter.

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