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Troubleshooting • 4
Postage Meter
Problem Indication |
| Possible Faults |
| Action |
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Meter won’t latch into | 1. Shutter carriers not | 1. | Power down and turn on | |
printer | correctly positioned | the system again. | ||
| 2. | Lead seal on E101 meter | 2. | Reposition seal corectly |
| causing interference. | and reseat meter. | ||
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Meter won’t initialize | 1. Various Meter fatal | 1. | Power down and turn on | |
| errors - reported on | the system again. | ||
| display. |
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| 2. | Various Dater fatal | 2. | Power down and turn on |
| errors - reported on | the system again. | ||
| display. |
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Meter won’t ‘install’ in | 1. Didn't begin installation. | 1. | Repeat the "Installing the | |
system |
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| Meter"procedure in Section | |
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| 3 of the Operating Guide. | |
| 2. | Started, but didn't | 2. | Try the "Removing the |
| complete installation. | Meter" procedure in | ||
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| Section 3 of the Operating | |
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| Guide. | |
| 3. | Message "Meter not | 3. | Press down on front of |
| properly seated" is | meter to ensure seating. | ||
| displayed. |
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Meter won’t set postage value | 1. Meter internal motor | 1. | Power down and turn on | |
| fatal move error. | the system again. | ||
| 2. | Value requested exceeds | 2. | Enter new value or |
| Postage upper limit. | change Postage upper limit | ||
| 3. | Value requested exceeds | 3. | |
| Dollar unlock value. | enter key twice. | ||
| 4. | System not in idle. | 4. | Return to MAIL RUN |
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| screen to enter postage. | |
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Meter won’t enable for print | 1. Communications error - | 1. | Repeat operation, if | |
| reported on display. | trouble continues to occur | ||
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| call Pitney Bowes. | |
| 2. | Meter out of funds - | 2. | Reset meter - |
| reported on display. | instructions are in the | ||
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| Operating Guide and under | |
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| the meter keyboard cover. | |
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Can’t remove meter from | 1. Load /Latch mechanism | 1. | Use meter removal tool | |
system | failure - reported on | to manually remove meter. | ||
| display. |
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| 2. | System power failure. | 2. | Use meter removal tool |
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| to manually remove meter. |